Associate IT Service Manager - Live Service

DWP Digital; Lancashire; On-site; GBP 35,000 - 50,000; Full time

Job summary

A government digital service provider in the UK is looking for an Associate IT Service Manager to implement and improve service management activities. You'll be responsible for resolving incidents, problem management, and ensuring effective service delivery. The ideal candidate will have strong analytical and problem-solving skills, along with the ability to work in a structured environment. This position emphasizes customer support and the effective management of digital services.

Qualifications

• Experience in service management and delivery.
• Understanding of ITIL principles.
• Ability to work under pressure.

Responsibilities

• Provide service performance insights to stakeholders.
• Support delivery and management of new Digital services.
• Ensure effective problem management.

Skills

Analytical skills

Problem-solving

Communication

Job description

Are you looking for an opportunity to be part of a team delivering real value to DWP colleagues and citizens? Do you want to solve complex problems that impact on the most vulnerable citizens? If so, come and join us at DWP Digital. As an Associate IT Service Manager, you are responsible for implementation and improvement of service management. Working as part of a team to undertake a range of standard service management activities, e.g. resolving incidents, problem management, and responding to queries addressing all aspects of the Products and Services including reference to the application of correct policies and processes. Our service managers collaborate with service management and operations teams to ensure service delivery to agreed performance targets in a cost-effective and timely manner. All service managers will undertake a range of key Service Management duties including reporting, incident management, problem management and management of services to agreed targets (e.g. service level agreements and operational level agreements) and work closely with operations teams across all levels, driving increased service quality and improved customer service satisfaction. You'll join the Product Support Team within Core Digital Services delivers, maintains, tests, and improves various working age and health live services through Incident Problem, Knowledge and Change Management. Our vision is to be leaders in Service Management using ITIL principles, delivering excellent service standards through innovation and continual improvement. At the forefront of our work is our customers, supporting the business to make the right payments to the right people at the right time, whilst maintaining our other business supporting services. As an Associate IT Service Manager, you will:

• Provide a single view on service performance for key stakeholders.
• Provide IT business support and make sure that Products and Services deliver the best value for money in meeting business and user requirements. There are several new Digital services being on-boarded where the team support is vital, to ensure effective and efficient use in Operations.
• Use your analytical and problem-solving skills, to ensure effective management of issues raised.
• Deliver work within a structured and disciplined environment, ensuring objectives and timescales are met even under pressure and challenging circumstances.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .