Associate, Europe Operations (12 month FTC) (Open)

Travelers Companies, Inc.; England; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Travelers Companies, Inc. in the United Kingdom seeks an Operations Associate to help deliver and maintain production services aligned with Travelers Europe’s goals, providing administrative support for underwriting processes, quotes, renewals, and endorsements across all lines of business.

The role emphasizes maintaining SOPs, handling regulatory reporting, resolving customer inquiries, training colleagues, and ensuring compliance with sales and underwriting guidelines.

Qualifications

• Experience in the insurance industry or studying towards professional insurance qualifications.
• Knowledge of commercial insurance products and policies.
• Strong written and verbal communication skills.
• Ability to build working relationships across the organization.
• Customer-centric approach and adaptability to change.
• Proficiency with computer applications and data systems.
• Self-motivated and effective in a team environment.
• Detail-focused with high accuracy.

Responsibilities

• Review in-scope submissions and process them within service levels.
• Prepare new business and renewal quotes, analyze submissions, and handle issuances.
• Manage account documents including quotations, pricing models, endorsements, and cancellations.
• Store and update underwriting information electronically within service levels.
• Process premium corrections and liaise with underwriters and brokers.
• Perform data cleansing and add risk information to ensure data quality.
• Complete exception reporting and clearance to keep underwriting records accurate.
• Provide account coverage information to the Claims department as requested.
• Create and maintain SOPs in the agreed format.
• Deliver training to onshore and offshore colleagues and partners.
• Meet regulatory requirements and align with Travelers Europe values.
• Ensure compliance with sales, underwriting, and regulatory guidelines.
• Perform other duties as assigned.

Skills

Insurance industry experience

Knowledge of commercial insurance

Strong communication skills

Relationship building

Process improvement mindset

Detail-oriented

Education

Pursuing professional insurance qualifications

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

What Is the Opportunity?

• The Operations Associate plays a crucial role in helping to deliver and maintain production services that are aligned with the Travelers Europe’s strategic goals.
• This role helps to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business.
• This role involves maintaining standard operating procedures, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.

What Will You Do?

• Underwriting Lifecycle Management:
  • Thoroughly review all in-scope submissions and processes these in line with agreed service levels.
  • Execute tasks related to the underwriting lifecycle, including new business and renewal quote preparation, submissions analysis, policy debiting and issuance, slip recording, endorsements, lapses adjustments, null declarations, and notice of cancellations.
  • Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.
• Data Records and Document Management:
  • Ensure underwriting information submitted electronically is stored and updated, within service levels.
  • Process underwriting premium corrections efficiently and liaise with underwriters and brokers, as required.
  • Perform data cleansing and input additional risk information, ensuring accuracy in data quality.
  • Complete exception reporting and exceptions clearance to maintain accurate records in our underwriting systems of record.
  • Provide the Claim department with account coverage information as requested.
• Standard Operating Procedures and Training:
  • Create and maintain standard operating procedures in the agreed format.
  • Deliver training and support to onshore and offshore colleagues and business partners.
• Regulatory Compliance and Miscellaneous:
  • Meet all regulatory requirements (e.g., treating customers fairly) and align with Travelers Europe values and capabilities.
  • Ensure compliance with sales, marketing, underwriting, and regulatory guidelines.
• Perform other assigned duties, as required.
• Perform other duties as assigned.

What is a Must Have?

• Previous experience in the insurance industry; studying towards professional insurance qualifications.
• General knowledge of commercial insurance products and policies.
• Strong written and verbal communication skills.
• Ability to develop effective working relationships across the organization.
• Customer-centric approach.
• Process improvement mindset and adaptability to change.
• Computer proficiency and familiarity with various applications.
• Highly motivated, capable of independent work, and very comfortable in a team environment.
• Detail-focused with a high degree of accuracy in work.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.