Associate Director, Patient Navigator Strategy, US Oncology, Marketing

MSD; United Kingdom; Remote; GBP 119,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) and retirement plans

Paid holidays and vacation

Remote work flexibility

Job summary

MSD is seeking an Associate Director to define and evolve a comprehensive Patient Support Program (PSP) strategy for an individualized therapy. You will lead enrollment, data strategies, and hub governance to enable patient access across a complex treatment path.

You will collaborate with cross-functional teams to implement compliant, scalable solutions that improve patient navigation and outcomes while aligning with payer and reimbursement dynamics.

Qualifications

• Bachelor's degree or equivalent in a related field.
• MBA or equivalent preferred.
• Experience in pharmaceutical, biotechnology, or healthcare environments.

Responsibilities

• Define and evolve the PSP strategy, service model, and capabilities.
• Design enrollment and multi-consent processes for patient services programs.
• Develop hub rules, workflows, and escalation pathways for patient support.
• Oversee affordability strategy, copay programs, and financial assistance.
• Translate strategy into operational execution with vendors and centers of excellence.
• Support vendor selection and measure performance with governance processes.
• Establish performance metrics and reporting for program analytics.
• Collaborate with Market Access, Finance, Legal, Privacy, Compliance, and IT teams.

Education

Bachelor's degree or equivalent (BA/BS)

MBA or equivalent preferred

Job description

Job Description

The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team as we prepare for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, being developed through an alliance partnership. This novel product has the potential to redefine personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem. Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Support Program Strategy will be responsible for establishing the vision, strategy, and governance framework for the Patient Support Program (PSP) supporting an individualized therapy. This role will oversee the development and continuous evolution of hub services, enrollment and consent processes, affordability solutions, and case management capabilities designed to help patients successfully navigate a complex treatment journey. The Associate Director will translate patient support priorities into scalable program requirements, service models, business rules, and performance standards while ensuring seamless integration across reimbursement, affordability, patient navigation, and support services. Through close partnership with internal stakeholders and external vendors, this individual will drive the development of innovative, compliant, and patient-centered solutions that support patient access and overall patient experience.

Key Responsibilities

• Patient Support Program Strategy: Define and evolve the Patient Support Program (PSP) strategy, service model, and capabilities, including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows.
• Enrollment, Consent & Data Strategy: Design patient enrollment and multi-consent process that support participation in patient services programs, data collection, patient engagement, and treatment initiation.
• Hub strategy & Governance: Define brand-specific hub business rules, workflows, service requirements, and escalation pathways to ensure patient support capabilities are aligned to the unique needs of the therapy and patient journey.
• Affordability Strategy & Program Management: Develop and oversee the affordability strategy, copay program structure, and financial assistance solutions to reduce affordability-related barriers to treatment.
• Program Implementation: Partner with Patient Access Support Center of Excellence and vendors to translate program strategy into operational execution, ensuring services, workflows, and support capabilities reflect intended patient experience and business objectives.
• Vendor Strategy & Performance Management: Support vendor selection and oversee hub and affordability partner performance, establishing service expectations, performance metrics, governance processes, and continuous improvement plans.
• Program Analytics & Optimization: Establish performance measures and reporting requirements, leveraging patient and operational insights to identify barriers, optimize program effectiveness, and improve patient outcomes over time.
• Cross-Functional Leadership & Launch Readiness: Partner with Market Access, Patient Access Support Operations, Finance, Legal, Privacy, Compliance, Data & Technology teams to ensure compliant implementation, operational readiness, and successful execution of patient support and affordability programs.

Education

• Bachelor's degree or equivalent (BA/BS)
• MBA or equivalent preferred

Required Experience and Skills

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations, with experience spanning patient services, patient access, reimbursement support, affordability programs, or hub strategy
• Demonstrated experience designing, implementing, and optimizing patient support programs, hub services, affordability solutions, or patient access capabilities
• Strong understanding of the patient support and access landscape, including hub service models, payer dynamics, buy-and-bill reimbursement, medical benefit coverage, benefits investigation and verification, prior authorization, appeals, and patient enrollment requirements.
• Strong understanding of affordability program design, including copay program structures, financial assistance solutions, patient eligibility criteria, annual benefit limits, cost-share considerations, and program governance.
• Experience developing enrollment, consent, and patient data strategies, including programs involving patient support participation, privacy requirements, protected health information (PHI), and complex data management considerations.
• Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence decisions and build alignment across a complex matrix organization.

Preferred Skills

• Experience supporting the commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities.
• Experience working directly with pharmaceutical hub vendors, patient support providers, specialty pharmacies, reimbursement support organizations, or affordability vendors.
• Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems.

Required Skills

• Adaptability, Adaptability, Campaign Management, Channel Partners, Clinical Care, Clinical Governance, Clinical Therapy, Customer Acquisition Strategy, Customer Insights, Data Analysis, Direct Marketing, Engagement Marketing, External Partners, Informed Consent, Market Development, Marketing Channels, Marketing Program Management, Market Research, Media Strategies, Medical Training, Oncology, Patient Assistance, Patient Engagement, Patient Management, Patient Support {+ 9 more}

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

The salary range for this role is $156,900.00 - $247,000.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Employee Status: Regular

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Flexible Work Arrangements: Remote

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