Associate Director of Experience Design

GlobalLogic Inc.; Ambleside; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global design and engineering consultancy is seeking a leader in experience design based in the UK. In this role, you will lead teams through complex projects, define and design multi-channel digital solutions, and collaborate closely with clients to ensure their business needs are met. The ideal candidate will have over 7 years of experience in digital product design and team management skills. This position offers flexible work-from-home policies and health benefits.

Benefits

Flexible PTO

Pension

Health and dental benefits

Company lunches

Health and wellness programs

Qualifications

• 7+ years of experience in service design, design research, or digital product design.
• 1 year of team management experience in HR or project leadership.
• Demonstrated success in defining and launching digital products.

Responsibilities

• Lead multidisciplinary teams through complex projects.
• Conduct and interpret primary and secondary research to inform strategy.
• Design multi-channel digital solutions in a collaborative environment.
• Mentor others in the experience design discipline.

Skills

Fluent in English

Verbal and written communication

Presentation skills

Portfolio demonstrating design process

Success in launching digital products

Time management skills

Collaboration with engineers and designers

Leadership skills

Job description

Overview

Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams are based in London, New York, Charlotte, Atlanta, Bengaluru, Mexico City and remote work with a wide range of organizations in many industries including Healthcare, Financial Services, Retail, Automotive, Aviation and Professional Services. Method is part of GlobalLogic, a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. GlobalLogic is a Hitachi Group Company.

Responsibilities

• Lead multidisciplinary teams through complex projects
• Partner closely with a client serving as an internal champion to ensure our work meets their needs and also serve as an advisor to further their business aspirations through design
• Plan, conduct and interpret primary and secondary research to inform strategy, user interaction and direction of a product or service. Research methods include user and business stakeholder interviews, customer research, usability evaluations, concept validation and user testing
• Define and design multi‑channel digital solutions with different disciplines in a highly collaborative environment
• Collaborate on and influence the different stages of a digital product or service including shaping project scope, driving internal and external strategy, research and deliverables
• Plan and host collaborative workshops and work sessions with internal and external teams
• Lead teams in the creation of artifacts including archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes and design documentation
• Mentor and/or manage others in the experience design discipline
• Impact Method through common missions that better serve our projects, our people and the world at large
• Practice responsible design (accessible and inclusive)
• Foster a culture of curiosity on the interplay between design, product and technology that manifests in how projects are framed and executed

Qualifications

• Fluent in English with excellent verbal, written communication and presentation skills. Ability to successfully articulate design concepts and intent to your team and your client
• A portfolio that reflects a solid foundation in understanding the complexity and intricacies of business problems and the design process. It should follow a case study narrative articulating participation and personal role throughout each project
• Demonstrated success in defining, creating and launching digital products and services
• 7 years experience in service design, design research, digital strategy, visual / interaction design or digital product design. 1 year team management experience either in HR capacity or project team leadership
• Effective time management skills to balance project schedule with fast‑paced deadlines
• Ability to collaborate with engineers, product managers, product designers etc. as it pertains to developing digital products
• A strong empathetic leader on projects who inspires and encourages their team members to deliver the highest quality work

Employment Details

• You will be based in the UK and able to work without the need for a visa
• Travel for team and client meetings is required typically up to 15%
• Employment Type: Full Time
• Experience: years

Benefits

• Flexible PTO and work‑from‑home policies
• Pension
• Health and dental benefits
• Company lunches and company outings along with a lot of snacks
• Health and wellness programs