Associate Director, Markets Client Onboarding Manager

Standard Chartered; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading international bank in the City of London is seeking an experienced Associate Director – Markets Client Onboarding Manager to oversee the onboarding process for Markets clients. You will collaborate across various teams to ensure a seamless client experience and regulatory compliance. The ideal candidate should possess strong knowledge of market products, excellent communication skills, and a proactive approach to problem-solving. Competitive salary and benefits along with a flexible working approach are offered.

Benefits

Competitive salary and benefits

Flexible working options

Proactive wellbeing support

Qualifications

• Proven experience in Markets client onboarding or a related financial services role.
• Familiarity with account opening, KYC/CIP, and regulatory due diligence processes.
• Strong verbal and written communication in English.

Responsibilities

• Manage all aspects of the onboarding lifecycle.
• Lead onboarding and offboarding coordination across various CIB teams.
• Execute KYC/CIP checks and partner with Risk Control and Compliance.

Skills

Strong knowledge of Markets products

Excellent client communication

Highly organised

Proactive problem solver

Skilled in onboarding tools

Job description

Overview

Are you passionate about creating seamless client experiences and ensuring operational excellence? We\'re looking for an experienced, detail-oriented, and client-focused Associate Director – Markets Client Onboarding Manager to lead the end-to-end onboarding process for our Markets clients. This role is critical in ensuring clients are set up for success — from initial outreach through to regulatory readiness and trading enablement. You\'ll serve as the central orchestrator, collaborating across Sales, Coverage, Product, Risk, Legal, and Ops teams to deliver a best-in-class onboarding experience.

Responsibilities

Client Onboarding & Relationship Management

• Manage all aspects of the onboarding lifecycle — including client outreach, operational readiness, regulatory due diligence, and documentation review
• Lead onboarding and offboarding coordination across various CIB teams
• Chair client review and operational meetings, acting as a trusted point of contact
• Ensure accurate and timely trading setup, including limits and e-platform readiness

Regulatory & Due Diligence Oversight

• Execute KYC/CIP checks, FATCA, EMIR, Dodd-Frank, and other global requirements
• Partner with Risk Control and Compliance to manage onboarding risk
• Maintain accurate onboarding records and ensure regulatory data capture

Process & Operational Excellence

• Use workflow tools to manage onboarding requests efficiently
• Identify and escalate bottlenecks, driving resolution across the onboarding chain
• Champion process improvements and contribute to the broader transformation strategy

Team Support & Knowledge Sharing

• Mentor and support onboarding team members and new joiners
• Develop, document, and maintain training materials and operating instructions

Skills & Qualifications

Skills

• Strong knowledge of Markets products and regulatory frameworks
• Excellent client communication and stakeholder engagement skills
• Highly organised, with the ability to manage multiple priorities
• Proactive problem solver with a continuous improvement mindset
• Skilled in onboarding tools and familiar with cross-functional coordination

Qualifications

Experience & Attributes

• Proven experience in Markets client onboarding or a related financial services role
• Familiarity with account opening, KYC/CIP, and regulatory due diligence processes
• Strong verbal and written communication in English
• Able to work independently and as part of a collaborative global team
• Comfortable navigating complex client structures (e.g., Investor sub-funds)

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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