Associate Director, EE Operations Lead - 12 Months Maternity Cover

Jazz Pharmaceuticals; Croydon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A biopharmaceutical company in Croydon is looking for an EE Operations Lead. This pivotal role focuses on driving operational excellence and supporting the demand management process. The successful candidate will be involved in coordinating resources, managing stakeholder communication, and overseeing training development. A Bachelor’s degree in a relevant field and Lean Six Sigma knowledge are required, along with exceptional organizational skills. The role may involve travel across the UK and Europe.

Benefits

Medical, dental, and vision insurance

Retirement savings plan

Flexible paid vacation

Qualifications

• Proven ability to manage multiple initiatives simultaneously.
• Solid understanding of Lean Six Sigma and CI concepts.
• Skilled in customer service and stakeholder engagement.

Responsibilities

• Manage forecasting and prioritization of EE inquiries.
• Coordinate team resourcing and onboarding.
• Develop and execute communication plans for TO.

Skills

Organizational skills

Lean Six Sigma knowledge

Program management

Communication skills

Cross-functional coordination

Education

Bachelor’s degree in Business, Engineering, or Operations Management

Lean Six Sigma Certification (Green Belt or above)

Project Management qualification (PMP, PRINCE2)

Tools

Metronome

SharePoint

Microsoft Office

Job description

If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to

transform the lives of patients and their families. We are dedicated to developing

life‑changing medicines for people with serious diseases — often with limited or no

therapeutic options. We have a diverse portfolio of marketed medicines, including leading

therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Our patient‑focused and science‑driven approach powers pioneering research and development

advancements across our robust pipeline of innovative therapeutics in oncology and

neuroscience. Jazz is headquartered in Dublin, Ireland with research and development

laboratories, manufacturing facilities and employees in multiple countries committed to

serving patients worldwide. Please visit

www.jazzpharmaceuticals.com

for more information.

Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise.

TO now has the ambition to extend its current OE capability by building a world‑class Enterprise Excellence (EE) capability that supports the TO function to be a high‑performance, innovative, and resilient “Engine” to drive Jazz’s sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation.

The new “EE Team” will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational “Best Practice” (BP) knowledge sharing, employee OE capability development, and a companywide OE “Community of Practice (CoP).”

This “EE Operations Lead” role will work for the “Head of Enterprise Excellence” and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners. This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise.

Essential Functions / Responsibilities

Operational Coordination and Demand Management

Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support.

Maintain an up‑to‑date demand pipeline, ensuring alignment with strategic priorities and resource capacity.

Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution.

Resource Management and Mobilisation

Manage team resourcing, onboarding, and mobilisation across multiple business units and projects.

Track resource allocation, project assignments, and skill utilisation to support optimal team performance.

Coordinate new team member induction, including system access, documentation, and mentoring support.

Community of Practice (CoP) Leadership

Moderate the EE CoP activity daily, including approving membership requests and curating engagements.

Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations).

Partner with CoP “Champions” to drive practitioner engagement and share BPs across regions / functions.

Support BP solution adoption by organising “Knowledge Sharing” sessions with TO operational employees.

BP Solution and Knowledge Sharing

Support validation and management of a scalable BP solution portfolio to drive operational improvements.

Coordinate creation of consistent BP solution materials to support their adoption across the organization.

Create materials, feature / benefit statements, suggested use cases, and case studies for each BP solution.

Capability and Competency Development

Assess, validate, and implement training requests and development plans for TO and EE employees.

Coordinate and support delivery of structured education, training, coaching, and certification activities.

Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes.

Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding.

Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback.

Communication and Reporting Operations

Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy.

Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint).

Coordinate and produce weekly, monthly, quarterly and/or annual results reporting / updates, including :

• Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories.
• Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics.
• Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports.
• Annually: EE team report, business impact summary, BP case studies, and award program coordination.

Continuous Improvement and Program Support

Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews.

Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools.

Contribute to design / improvement of governance processes, templates, and communications frameworks.

Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards.

Routine Activities

• Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox.
• Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination.
• Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development.
• Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews.
• Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes.

Required Knowledge, Skills, and Abilities

Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives.

Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable)

Experienced in program / operations management, ideally within either consulting, PM, or SS environment.

Exceptional written, verbal, and visual communication skills in both “Live” and “Asynchronous” environments.

Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.)

Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools).

Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments.

Skilled in customer service, internal stakeholder engagement, facilitation, and cross‑functional coordination.

High attention to detail with a focus on accuracy, clarity, visual presentations and other media types.

Ability to operate autonomously in a remote environment and manage competing priorities effectively.

Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes.

Ability to travel up to 20% across UK, Ireland and Europe.

Note: During the EE Program start‑up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed.

Education and Licenses

Required: Bachelor’s degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles.

Preferred: Certification in Lean Six Sigma (Green Belt or above).

Project Management qualification (PMP, PRINCE2, or equivalent).

Experience in “Digital / OE / CI Transformation” programs or capability‑building environments.

Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous.

Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe.

Jazz Pharmaceuticals is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here : https://careers.jazzpharma.com/benefits.html.