Associate Director - Client Service & Delivery

WTW; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance and risk management firm in Ipswich is seeking an experienced Cargo Insurance Broker to manage client accounts and provide tailored insurance solutions. The ideal candidate will possess strong negotiation skills and a proven track record in Cargo broking or underwriting. This role emphasizes inclusivity and a client-focused approach, aiming to foster a welcoming workplace culture.

Qualifications

• Proven track record in Cargo Insurance Broking or Underwriting.
• Ability to work both independently and collaboratively.
• Ability to adapt personal style to work with diverse clients.

Responsibilities

• Manage client accounts and structure tailored insurance solutions.
• Prepare presentations and documentation for clients and markets.
• Maintain compliance with company guidelines and ensure excellent customer service.

Skills

Client-focused approach

Negotiation skills

Technical skills

Good communication skills

Interpersonal skills

Education

ACII qualified or equivalent industry experience

Tools

Word

Excel

Job description

We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach.

The Role

• Responsible for all aspects of handling and broking Cargo accounts
• Ability to understand a client or prospect’s business, coverage requirements and key issues
• Ability to manage relationships and negotiate placement with the relevant (re)insurance markets
• Prepare client / prospect and market presentations and documentation
• Determine appropriate solutions, structuring and pricing
• Identify appropriate markets and determine placing strategy
• Create and grow relationships with underwriters in UK and international markets
• Experience in pricing and designing conceptual programmes
• Assist with the department’s sales processes and the development of new business
• Ensure ongoing compliance with wtw guidelines and procedures
• Ensure good relationships and communication with other wtw associates
• Understand and use relevant wtw systems
• Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling

Qualifications

• Preferably ACII qualified or equivalent industry experience
• A proven track record in Cargo Insurance Broking or Underwriting
• Good communication, negotiation and interpersonal skills
• Excellent technical skills
• Ability to assimilate and apply large volumes of information rapidly
• Negotiation skills coupled with the ability to be flexible and innovative
• Ability to work both independently and as part of a wider team
• Able to prioritize, manage deadlines and work under pressure
• Comfortable explaining complex concepts and making recommendations to clients/client servicing teams
• Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters
• Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements
• Good IT skills with excellent Word and Excel usage capability

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]