Associate Director - Client Service and Delivery

Willis Towers Watson; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A global insurance firm is seeking an Associate Director in London to lead client servicing and broking for complex cargo accounts. The role requires strong client relationship management skills and deep technical knowledge of cargo insurance. Responsibilities include managing client relationships, preparing policy documentation, and contributing to new business strategies. Candidates should be ACII qualified or have equivalent experience, with proven success in insurance broking. Inclusivity and diversity are core to the company's values.

Qualifications

• Proven success in insurance broking or underwriting.
• Deep technical knowledge of cargo insurance and risk management.
• Experience managing complex cargo accounts.

Responsibilities

• Manage and grow relationships with large, complex cargo clients.
• Prepare bespoke MRC policy documentation with precision and clarity.
• Support new business generation and contribute to sales strategy.

Skills

Strong communication

Negotiation skills

Interpersonal skills

Time management

Adaptable communication style

Education

ACII qualified or equivalent industry experience

Tools

Microsoft Word

Microsoft Excel

Job description

The Role

WTW is seeking a dynamic and experienced insurance professional to join our Cargo team in London as an Associate Director. This is a high-impact role handling a diverse portfolio of direct, wholesale, and reinsurance cargo business—primarily from North America. If you're passionate about delivering exceptional client service, shaping strategy, and driving growth in a global marketplace, we want to hear from you.

What You’ll Be Doing

As a senior member of our Cargo team, you’ll lead the servicing and broking of complex cargo accounts, while helping to expand our client base and deepen market relationships.

The Responsibilities

• Manage and grow relationships with large, complex cargo clients
• Understand client businesses, risks, and opportunities to deliver tailored insurance solutions
• Prepare bespoke MRC policy documentation with precision and clarity
• Design and execute effective placing strategies across London and international markets
• Build and maintain strong relationships with underwriters globally
• Broker client risks into appropriate markets with confidence and expertise
• Support new business generation and contribute to sales strategy
• Ensure compliance with WTW and FCA guidelines
• Mentor and support the development of junior colleagues
• Collaborate effectively across WTW teams and systems
• Champion exceptional client service, driving upselling and cross-selling opportunities.

The Requirements

• ACII qualified (or equivalent industry experience preferred)
• Proven success in insurance broking or underwriting
• Deep technical knowledge of cargo insurance and risk management
• Strong communication, negotiation, and interpersonal skills
• Experience managing complex cargo accounts
• Willingness to travel internationally as needed
• Ability to absorb and apply information quickly
• Skilled at working independently and collaboratively
• Excellent time management and prioritisation under pressure
• Capable of simplifying complex concepts for clients and colleagues
• Adaptable communication style to suit diverse stakeholders
• Committed to integrity, transparency, and regulatory compliance
• Proficient in Microsoft Word and Excel.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]