Associate Director, Cardnet Relationship Manager

FRP Advisory; City of Westminster; Hybrid; GBP 75,000 - 85,000; Full time

Job summary

A leading consulting firm in the UK is seeking an Associate Director for its Asset Management Transformation team. This role involves leading client projects, diagnosing complex asset-related issues, and ensuring exceptional client experiences. Candidates should possess a strong background in asset management or management consulting, with proven business development skills. This position is hybrid, offering a competitive salary of £75,000 – £85,000 plus benefits and is focused on driving innovation in a diverse and inclusive workplace.

Benefits

Competitive salary

Benefits package

Hybrid working model

Qualifications

• Demonstrable track record in asset management or management consulting projects.
• Considered a thought leader in asset lifecycle phases.
• Significant experience in business development and bidding.

Responsibilities

• Lead client projects from sales to successful delivery.
• Diagnose and tackle complex asset-centric issues.
• Manage delivery of exceptional client experiences.

Skills

Leadership

Stakeholder engagement

Communication skills

Business development

Team collaboration

Education

Bachelor's degree or equivalent

Job description

Associate Director – Asset Management Transformation

The Asset Management Transformation team has growing and diverse membership, with expertise in supporting clients with making better decisions to maximise value from built or natural assets over their whole lifecycle. We are seeking an Associate Director to join its leadership, who is excited about joining a diverse and growing team and driving further success and outstanding client experience within an inclusive and people‑focused environment. The successful candidate will bring experience of asset management transformation as well as market intelligence within our relevant industries (Infrastructure, Transportation, Water, Energy, Utilities, Defence, etc.). This will be aligned with strong business development and sales generation experience in a consulting environment, team leadership, stakeholder engagement and relationship development skills, and a desire to work in a flexible and agile environment. The role offers the opportunity to play a key role in our growth, and a platform for senior leadership in our business.

• Leading significant (and multiple) client projects and accounts from sales / bidding to solution design and activity planning, successful delivery and knowledge capture. This sales and commission leadership will include management of multi‑disciplinary teams and achieving successful commercial outcomes for Arcadis.
• Diagnosing and tackling complex asset‑centric related issues, across large‑scale consulting engagements, designing and implementing solutions that demonstrate benefits and value delivered.
• Leading teams that utilise insights and analysis of markets, trends, risks and opportunities to inform potential solutions, recommendations and outcomes to clients and stakeholders.
• Leads business development and sales for our value propositions, including leadership of relevant bids, to significantly contribute to the growth of our Asset Management Transformation capability and the wider Business Advisory business unit.
• Managing the delivery of exceptional client experience from project mobilisation through to handover, focusing on understanding client’s needs, building lasting relationships and delivering on our promises.
• Being a subject‑matter expert and thought leader within one or more of our value propositions, taking ownership for the continuous development of our offerings.
• Active member of the UK&I and Global asset management community of practice, supporting continuous development of our solutions and delivery approach.
• Provide line management, coaching and mentoring to future talent within our consultant community to support their development.
• Support and own aspects of our team's strategy and capability building activities.
• Support the ‘on‑project’ development of team members’ skills to help them achieve their career goals.

Qualifications & Experience

• Demonstrable track record of leading asset management or management consulting projects in a relevant sector (Infrastructure, Transportation, Water, Energy, Utilities, Defence, etc.).
• Being considered a thought leader in one or more phases of the asset lifecycle (strategy and planning, design and build, operations and maintenance, or decommissioning), and in particular to one or more of the following services:
• Asset management operating model design & transformation programmes
• ISO 55001 aligned asset management system development
• Regulatory business planning and adaptive planning
• Asset portfolio investment prioritisation & optimisation
• Benefit‑led prioritisation of asset management improvements, innovation and business change programmes
• Operational efficiency improvement
• Asset information and data maturity improvement
• Significant experience in business development, bidding and securing sales in a consulting environment.
• A strong understanding of how management consulting projects are typically delivered – from project start & mobilisation, through to delivering client requirements and expectations.
• Exceptional communication skills with experience of developing and maintaining client and stakeholder relationships up to senior levels (ideally including Board/Exec level stakeholders).
• Excellent team leadership, collaboration and commercial management skills.
• Demonstrable ability to understand and assess business problems and build and communicate practical improvement recommendations.
• Bachelor’s degree or equivalent in a relevant discipline. Relevant industry qualifications to Business Advisory or Asset Management are preferable, and/or a member of a relevant industry body, or the desire to work towards one; including, but not limited to, MCA (Management Consultants Association) and/or IAM (Institute of Asset Management).

Salary: £75,000 – £85,000 + benefits
Location: London (Hybrid; international travel)

Our Commitment to Equality, Diversity, Inclusion & Belonging – We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.