Associate Customer Success Manager (UK Remote)

Turnitin, LLC; Manchester; À distance; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Health care coverage

Education reimbursement

Competitive PTO

Self-care days

National holidays

Charitable contribution match

Wellness/home-office reimbursement

Modern Health access

Retirement plan with match

Résumé du poste

Turnitin is seeking an Associate Customer Success Manager for the UK remote team. You will manage a portfolio of higher education customers across Spain and France, driving adoption, retention and expansion of our software solutions.

In this role you’ll build strong relationships with Deans, Directors and instructors, collaborate with Sales, Product and Marketing, and develop account plans that align with customer goals. English, Spanish and French are required.

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role.
• Fluent in English, Spanish, and French.
• Strong interpersonal, communication, presentation, and negotiation skills.
• Data-driven with CRM/Customer Success platforms experience (e.g., Salesforce).
• Collaborative teammate with curiosity, accountability and growth mindset.
• Understanding of edtech and institutional challenges in teaching and learning.
• Ability to achieve retention, upsell and satisfaction targets in a fast-paced environment.

Responsabilités

• Manage a portfolio of higher education customers across Spain and France.
• Build relationships with stakeholders at all levels within customer institutions.
• Drive adoption, satisfaction, retention, and long-term success.
• Develop and execute account plans aligned with customer goals.
• Deliver business reviews, presentations, and customer engagement activities.
• Identify and support upsell, cross-sell, and renewal opportunities.
• Use insights and engagement data to manage risks and growth opportunities.
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
• Capture and share customer feedback to improve products and experience.
• Generate referrals and develop customer advocates.
• Maintain accurate CRM records and account activity.
• Invest in personal and professional development.

Connaissances

Customer Success

Account Management

CRM (Salesforce)

English

Spanish

French

Outils

Salesforce CRM

Description du poste

Associate Customer Success Manager (UK Remote)

• Full-time

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio of Educational Institutions in Spain and France. Your objective is to manage relationships so that customers achieve maximum value from our software services and to upsell our wider solutions portfolio. You will build and proactively execute account plans to achieve your objectives.

In your contacts with customers, you will nurture and grow the breadth and depth of relationships across institutions, enabling wider adoption of solutions and identifying growth opportunities. You will build and maintain relationships across the organisation, from Deans, (Vice) Chancellors, and Directors through to individual instructors.

The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity.

Responsibilities

• Manage a portfolio of higher education customers across Spain and France.
• Build strong relationships with stakeholders at all levels within customer institutions.
• Drive customer adoption, satisfaction, retention, and long-term success.
• Develop and execute account plans aligned with customer goals.
• Deliver business reviews, presentations, and customer engagement activities.
• Identify and support upsell, cross-sell, and renewal opportunities.
• Use customer insights and engagement data to manage risks and growth opportunities.
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
• Capture and share customer feedback to improve products and customer experience.
• Generate referral opportunities and develop customer advocates.
• Maintain accurate CRM records and account activity.
• Continuously invest in personal and professional development.

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, EdTech, or the education sector.
• Fluent in English, Spanish, and French.
• Strong interpersonal, communication, presentation, and negotiation skills, with the ability to articulate value clearly to diverse higher education stakeholders.
• Excellent problem-solving, time-management, and organisational skills, with a data-driven approach and experience using CRM/Customer Success platforms (e.g., Salesforce).
• Proven ability to work effectively as a collaborative teammate with curiosity, accountability, and a growth mindset.
• Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity.
• Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in a fast-paced environment.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

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