Associate, Client Service II

BNY Mellon; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global financial services company in Manchester is seeking an Associate, Client Service II to manage client issues, assist with custody inquiries, and deliver exceptional client experience. The ideal candidate will have a Bachelor’s degree and 3-5 years of relevant experience. Join a culture focused on innovation and collaboration with cutting-edge technology.

Benefits

Highly competitive compensation

Generous paid leaves

Wellbeing programs

Qualifications

• 3-5 years of work experience in financial services or a similar industry is preferred.
• Experience in handling client custody inquiries.

Responsibilities

• Handle day-to-day client issues.
• Assist clients in resolving custody issues.
• Maintain relationships with operational teams.
• Provide guidance on improving client experiences.

Skills

Client issue handling

Strong relationship management

Experience in AI/Digitalisation

Education

Bachelor’s degree or equivalent

Job description

Overview

Associate, Client Service II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Role location

We’re seeking a future team member for the role of Associate, Client Service II to join our Client Service team. This role is located in Manchester, UK.

Responsibilities

• You will be responsible for the day-to-day handling of Client issues.
• You will strive to assist our Clients in resolving their custody issues and inquiries.
• You maintain strong relationships with Operational Teams and Service Directors for Dutch clients, located in Amsterdam, to report client trends and needs
• You will have awareness and / or experience in the field of AI / Digitalisation
• You will provide guidance on internal activities and initiatives designed to improve the client experience.

Qualifications

• Bachelor’s degree or the equivalent combination of education
• 3-5 years work experience in financial services, or similar industry is preferred

Awards and News

At BNY, our culture speaks for itself, check out the latest BNY news at:

• BNY Newsroom
• BNY LinkedIn

Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Equal Opportunity

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.