Associate, Client Processing I

BNY Mellon; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial services firm in Manchester is seeking an Associate for their Digital Asset Custody Operations team. The role focuses on ensuring seamless settlement of digital-asset transactions and increasing operational efficiency while enforcing compliance controls. The ideal candidate has a Bachelor's degree and a background in operations, with knowledge of blockchain technology being highly desirable.

Benefits

Highly competitive compensation

Generous paid leaves

Access to global resources and tools for personal wellbeing

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Preferred operations background with experience in settlements, risk/control, or digital assets.
• Fundamental knowledge of blockchain technology, tokenization and cryptocurrency markets.

Responsibilities

• Ensure seamless settlement of digital-asset transactions for clients.
• Continuously monitor blockchain health indicators and manage incidents.
• Boost operational efficiency by investigating failed transactions and driving improvements.
• Enforce robust controls to safeguard against financial crime.
• Act as a liaison for transaction inquiries to elevate client satisfaction.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Adaptability to new technology

Knowledge of blockchain

Education

Bachelor's degree or equivalent experience

Job description

Associate, Digital Asset Custody Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate to join our Digital Asset Custody Operations team. This role is in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Ensure seamless settlement of digital-asset transactions for clients by managing the full custody and tokenization lifecycle so clients can rely on BNY’s operational excellence.
• Continuously monitoring blockchain health indicators, executing critical-event runbooks promptly, and participating in routine incident-response drills to prevent disruptions.
• Boost operational efficiency and reduce manual interventions by investigating unprocessed or failed transactions, driving root-cause analyses, and implementing targeted process improvements.
• Safeguard BNY and our clients against financial crime and compliance risk by enforcing robust controls (Anti-Money Laundering screening, Travel-Rule adherence) and reconciling blockchain with internal systems.
• Elevate client satisfaction and cross-functional collaboration by acting as a trusted liaison for transaction inquiries, coordinating rapid resolutions with Technology, Risk & Control, and Product teams.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree (or equivalent combination of education and experience).
• Preferred operations background with prior experience in settlements, risk/control, reconciliations, or digital assets (Bitcoin, blockchain, tokenization and crypto assets a bonus).
• Ability to adapt to new technological systems and software.
• Comfort operating in a follow-the-sun model, with periodic weekend and non-standard-hours assignments.
• Fundamental knowledge and understanding of blockchain technology, tokenization and cryptocurrency markets
• Strong analytical and problem-solving skills with meticulous attention to detail.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.