Associate, Client Management

Coleman Research; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global expert network provider in Reading, UK is seeking motivated professionals to join their Client Management Team. You will connect industry experts with clients and undergo a 12-week training program. Responsibilities include recruiting experts, managing client communications, and ensuring compliance. Ideal candidates possess strong communication and organizational skills. This role offers competitive salary, flexible working environment, and excellent health benefits.

Benefits

Competitive Salary & Bonuses

Excellent Health Benefits

Pension

Flexible Working Environment

Generous Time Off

Parental Leave

Ongoing Learning and Development

Team Engagement

Employer Provided Technology

Corporate Social Responsibility Days

Commute Reimbursement

Qualifications

• Exceptional verbal and written communication skills.
• Proactive attitude with problem-solving and adaptability.
• Strong organizational skills, time management abilities, and attention to detail.
• Foreign language skills (e.g., Japanese, Spanish) are a plus but not required.
• Prior sales, recruiting, or management experience is welcomed.

Responsibilities

• Recruit new experts for our network and vet candidates.
• Use client strategies to identify and qualify experts.
• Manage communications and organize meetings between experts and clients.
• Master compliance standards for integrity of all client engagements.
• Engage with professionals to identify experts for projects.
• Manage timelines and deliverables across multiple projects.
• Build negotiation skills for optimal outcomes.

Skills

Verbal and written communication skills

Problem-solving attitude

Organizational skills

Time management abilities

Foreign language skills

Job description

Overview

At VISASQ/COLEMAN, we connect businesses with hard-to-find expertise through our global network of subject matter experts. VISASQ/COLEMAN is a partnership formed by VisasQ Inc., Asia's leading expert network and the only publicly traded company in our field. Through VisasQ’s merger with Coleman Research, a trusted expert service provider with over 20 years of experience, VISASQ/COLEMAN offers tailored consulting solutions for consulting firms, asset management funds, and corporations seeking primary research insights.

Our mission is to eliminate barriers to knowledge by facilitating direct exchanges of critical insights across industries. We take pride in our internal database of qualified experts and our ability to custom recruit specialists for each project, ensuring clients receive timely and relevant information to inform their decision-making processes.

With offices in Phoenix, Raleigh, New York, London, Reading, Hong Kong, Singapore, and Japan, we empower our clients to navigate complex markets and gain a competitive edge. Join us in revolutionizing informed decision-making by transforming how businesses access expert insights.

Role and Training

We are seeking motivated professionals to join our dynamic Client Management Team in Reading, UK. This role offers a unique chance to connect industry experts with clients, driving their success. You will start your career at VISASQ/COLEMAN with a comprehensive 12-week training program, designed to prepare you to independently work as an Associate as a member of our Client Management team. The start date for this role is still to be determined.

Responsibilities

• Expert Recruitment: Recruit new experts for our network while vetting our internal database to identify the best candidates for specific project needs.
• Industry Research and Expert Vetting: Use knowledge of client strategies across various industry sectors to identify, vet, qualify, and present the most qualified experts for specific projects.
• Coordinating Client Communications: Prioritize projects effectively while managing communications with newly recruited experts and organizing meetings between experts and clients.
• Compliance and Integrity: Master compliance standards across various industry sectors and uphold these standards to ensure the integrity of all client engagements.
• Networking and Research Skills: Apply networking and research techniques to engage with top professionals and identify suitable experts for client projects.
• Project Coordination: Manage timelines and deliverables across multiple projects while understanding client needs through tailored solutions that drive successful engagements.
• Negotiation Skills: Build strong negotiation skills to advocate for optimal outcomes in expert engagements.

This position offers a unique opportunity to thrive in a dynamic environment and contribute meaningfully to our clients’ success while driving your own professional growth.

Qualifications and Ideal Candidate

• Exceptional verbal and written communication skills.
• A proactive attitude with problem-solving and adaptability.
• Strong organizational skills, time management abilities, and attention to detail.
• Foreign language skills (e.g., Japanese, Spanish, French, German, Portuguese, Italian, Arabic, Dutch, Scandinavian) are a plus but not required.
• Prior sales, recruiting, or management experience is welcomed.

Note: Must be authorized to work in the United Kingdom.

Why Join Us?

At VISASQ/COLEMAN, we are committed to your professional growth and success. Our employees are our most valuable assets, which is why we offer:

• Competitive Salary & Bonuses: A rewarding compensation package with performance-based bonuses and/or commissions, awarded on a monthly, quarterly, or annual basis depending on the role.
• Excellent Health Benefits: BUPA Private Healthcare paid at 100% and Dental employer contributions.
• Pension: Planning for your future with comprehensive support.
• Flexible Working Environment: Hybrid work policy allowing 50/50 in-office and remote work.
• Generous Time Off: Statutory leave plus Responsible Paid Time Off, 7 sick days, and holidays.
• Parental Leave: Support for new parents to adjust to their new roles.
• Ongoing Learning and Development: Training aligned with core values to help you excel.
• Team Engagement: Regular team outings, social events, and tenure gifts.
• Employer Provided Technology: All necessary technology provided.
• Corporate Social Responsibility Days: Paid service days to give back to the community.
• Commute Reimbursement: Eligibility for commute reimbursement.

As an Associate, you will have the opportunity to launch your career in the rapidly growing market research industry, with mentorship and continuous learning opportunities in an open, collaborative environment where every voice is heard.

Equal Opportunity Employer: We pride ourselves on being an equal opportunity employer. Please note that all Coleman employees are required to sign the Company's standard non-compete agreement as part of the employment condition.

Contact and Application

If you are interested in joining VISASQ/COLEMAN, please apply through the designated channels. This description does not include every duty or responsibility and may vary with client needs and business conditions.