Associate Claim Professional - Solicitor

Travelers; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Plan

Holiday entitlement

Wellness Programme

Job summary

Travelers is seeking an entry-level Claims professional in the UK to handle lower-value, simpler claims under supervision. A legal qualification is required, with emphasis on investigation, evaluation, negotiation and timely resolution, under the Claims Management Team.

The role supports team objectives, with hybrid work—three days in the office and two at home—and ongoing training to develop technical knowledge and service standards.

Qualifications

• Prior insurance claims or underwriting or legal work experience preferred (e.g. paralegal, solicitor, trainee barrister).
• Knowledge of UK legal system with litigation/coverage exposure in insurance or legal environments.
• Strong communication skills and ability to talk to internal stakeholders and insureds professionally.
• Evidence of analytical thinking, accountability and ability to work in a team.
• Ability to think strategically and exercise sound judgment.

Responsibilities

• Analyses and applies policy coverage to assigned claims.
• Investigates assigned claims and negotiates settlements.
• Instructs and liaises with external vendors; monitors cost and quality of services.
• Authorises payments and reserves within authority.
• Maintains data accuracy and develops internal/external relationships.

Education

Law degree or qualified solicitor

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Target Openings

1

What Is the Opportunity?

This is an entry level position where skills will be developed to deal with claims for losses of lower value and complexity, however, a legal qualification is required. Under close supervision, provides excellent claim handling services in areas of investigation, evaluation, negotiation and resolution of assigned claims in accordance with the Company's policies, procedures, best practices and controls at all times. Referring to more senior colleagues for advice when required. Supports the Claims Management Team by providing proactive, consistent, quality claims handling and superior customer service, ensuring that the Claims function runs effectively and that service standards are maintained.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.

What Will You Do?

• Analyses and applies policy coverage accurately to all assigned claims.
• Investigates assigned claims.
• Negotiates and settles claims proactively and reserves claims accurately, delivering a consistent quality service.
• Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and company service standards are met.
• Authorises claim payments and reserves within agreed claims handling authority.
• Maintains data accuracy.
• Develops and maintains effective business relationships both externally and internally.
• Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
• Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines
• Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Some prior insurance claims or underwriting or legal work related activity experience preferred (e.g. paralegal, solicitor, trainee barrister or similar).
• Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
• Possesses a basic or more preferably an intermediate knowledge of UK legal system, some practical experience of litigation and /or coverage work in an insurance or legal environment.
• Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
• Has good communication skills.
• Must be articulate and capable and confident to talk directly to internal stakeholders and Insureds on professional lines matters.
• Intermediate business perspective.
• Intermediate ability to build collaborative relationships.
• Intermediate openness to influence, flexibility.
• Demonstrates intermediate accountability and credibility.
• Intermediate ability to think analytically and strategically.
• Advanced customer focus is a key and important requirement.
• Intermediate ability to exercise sound judgment and decision making.
• Intermediate ability to work effectively as part of a team.
• Law degree or licensed solicitor or equivalent in a competent jurisdiction.

What is a Must Have?

• A legal qualification or equivalent.

What Is in It for You?

• Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free profes