Associate Chief Nurse - Quality and Patient Experience

George Eliot Hospital NHS Trust; Coventry; Presencial; GBP 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site nursery

27 days annual leave plus bank

Cycle to work scheme

Flexible working

In-house training and development

Buying/selling of annual leave

Subsidised restaurant

On-site parking

Descripción de la vacante

George Eliot Hospital NHS Trust is seeking an Associate Chief Nurse - Quality and Patient Experience. The role is a full-time, permanent post on a 37.5-hour week basis, with interviews scheduled (2 December 2026, TBC).

The post spans George Eliot Hospital NHS Trust and South Warwickshire University Hospitals NHS Foundation Trust, driving quality improvement and professional nursing leadership. You will champion excellence in patient experience and safe, high-quality care, leading across nursing,

Formación

• Registered nurse with NMC registration and commitment to CPD in line with revalidation requirements.
• Experience at a senior level leading change initiatives in acute care settings.
• Knowledge of education and research issues in an acute NHS Trust.
• Proven track record in quality improvement, service transformation and leadership development.
• Experience working strategically at regional and national levels.

Responsabilidades

• Lead strategic programmes contributing to quality improvement, workforce transformation, clinical governance and patient experience across organisations.
• Develop and deliver systems to provide assurance of nursing and midwifery standards.
• Deliver Patient and Carer Experience outcomes and KPIs with strategic planning and evaluation.
• Drive the Nursing and Midwifery Care Excellence framework and accreditation across multiple organisations.
• Create an integrated nurse-sensitive dashboard covering staffing, outcomes and patient experience for board reporting.
• Promote patient-centered care, staff development and cost-effective use of resources.

Conocimientos

leadership

communication

proactive

analytical

teamwork

Educación

Master's degree

Registered Nurse

CPD / revalidation

Descripción del empleo

Associate Chief Nurse - Quality and Patient Experience

Associate Chief Nurse - Quality and Patient Experience

37.5 hours per week

Permanent

Interview Date: Wednesday 2nd December 2026 (TBC)

This post may close early due to high numbers of applications, so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more

Main duties of the job

• We are seeking an exceptional candidate for the role of Associate Chief Nurse - Quality & Patient Experience, following the retirement of the existing post holder.
• The post holder will work across George Eliot Hospital NHS Trust and South Warwickshire University Hospital NHS Foundation Trust leading strategic programmes contributing to quality improvement, workforce transformation, clinical governance, patient experience and professional leadership in their respective areas.
• In this influential leadership role, you will provide visible & credible professional leadership across nursing, midwifery and allied health professions (AHP) in conjunction with operational and medical teams.
• You will champion a culture of excellence, innovation, inclusion and continuous improvement ensuring the delivery of safe, effective and high-quality care.
• We are looking for highly motivated senior leaders, with substantial experience in nursing leadership, a strong record of delivering quality improvement and service transformation and a passion for developing high performing teams. You will possess excellent influencing decision making and relationship building skills, alongside the ability to lead cross-organisational boundaries.

About us

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Job responsibilities

• Ensuring on-going transformation and new ways of working in line with agreed models of care, best practice guidance and innovation.
• Lead on and be responsible for ensuring that systems and processes are developed and implemented to provide assurance of evidence with regards to standards of nursing and midwifery care.
• Being responsible for the provision and delivery of Patient and Carer Experience outcomes and key performance indicators. Inclusive of strategic planning, operational management, analysis and evaluation of services.
• Lead on aspects of the Nursing and Midwifery Care Excellence agenda inclusive of the development, implementation and sustainability of a framework for Assessment and Accreditation across both Organisations.
• Lead on the implementation of an integrated and triangulated nurse sensitive dashboard inclusive of staffing, outcome, observational assessment and patient experience and harms data the production of will play an integral part of informing the Assessment and Accreditation process and identifying areas of excellence and for improvement for Board reporting.
• Encouraging a culture that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of a patient centered focus and cost-effective use of resources.
• Support ward and department staff and patients where care issues have been identified and support the development of action plans to ensure acceptable standards of care are maintained.
• Support staff in the clinical area when significant incidents (clinical or non-clinical) have occurred causing harm or potential for harm demonstrating a compassionate response.
• Work alongside clinical staff to empower patients and carers to take decisions about their care and planning their care whilst in the Trust.
• Promote best practice with regard to Infection Prevention and Control monitoring HCAI and taking part in action planning and Root Cause Analysis with clinical teams.
• Promote best practice that leads to a good patient experience, for example in Tissue Viability and Skin care and Falls Prevention, working with Clinical Nurse Specialists, Heads of Nursing, Matrons and Ward managers to reduce avoidable harms and embed learning from incidents.
• Proactively seek out opportunities to promote Patient Experience, Volunteer Services and Chaplaincy in proposed developments, service or Trust level objectives.
• Lead any re-organisation of the services within portfolio, continually review the ability to improve standards, improve efficiencies and highlight and champion the Care Excellence agenda.
• Lead on the NHSE expectation for delivery of patient experience feedback, data collection, report writing and submissions. Liaise with the relevant authorities to deliver the National performance indicators.
• Supports the delivery of new, innovative and integrated services that meet national quality indicators and targets.
• Monitors clinical standards, including observations of care, patient experience and feedback and avoidable harms.
• Have a regular presence in the clinical areas for the purpose of observing and assuring standards of clinical practice and undertake clinical shifts when required.
• Ensuring on-going transformation and new ways of working in line with agreed models of care, best practice guidance and innovation.
• Lead on and be responsible for ensuring that systems and processes are developed and implemented to provide assurance of evidence with regards to standards of nursing and midwifery care.
• Being responsible for the provision and delivery of Patient and Carer Experience outcomes and key performance indicators. Inclusive of strategic planning, operational management, analysis and evaluation of services.
• Lead on aspects of the Nursing and Midwifery Care Excellence agenda inclusive of the development, implementation and sustainability of a framework for Assessment and Accreditation across both Organisations.
• Lead on the implementation of an integrated and triangulated nurse sensitive dashboard inclusive of staffing, outcome, observational assessment and patient experience and harms data the production of will play an integral part of informing the Assessment and Accreditation process and identifying areas of excellence and for improvement for Board reporting.
• Encouraging a culture that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of a patient centered focus and cost-effective use of resources.
• Support ward and department staff and patients where care issues have been identified and support the development of action plans to ensure acceptable standards of care are maintained.
• Support staff in the clinical area when significant incidents (clinical or non-clinical) have occurred causing harm or potential for harm demonstrating a compassionate response.
• Work alongside clinical staff to empower patients and carers to take decisions about their care and planning their care whilst in the Trust.
• Promote best practice with regard to Infection Prevention and Control monitoring HCAI and taking part in action planning and Root Cause Analysis with clinical teams.
• Promote best practice that leads to a good patient experience, for example in Tissue Viability and Skin care and Falls Prevention, working with Clinical Nurse Specialists, Heads of Nursing, Matrons and Ward managers to reduce avoidable harms and embed learning from incidents.
• Proactively seek out opportunities to promote Patient Experience, Volunteer Services and Chaplaincy in proposed developments, service or Trust level objectives.
• Lead any re-organisation of the services within portfolio, continually review the ability to improve standards, improve efficiencies and highlight and champion the Care Excellence agenda.
• Lead on the NHSE expectation for delivery of patient experience feedback, data collection, report writing and submissions. Liaise with the relevant authorities to deliver the National performance indicators.
• Supports the delivery of new, innovative and integrated services that meet national quality indicators and targets.
• Monitors clinical standards, including observations of care, patient experience and feedback and avoidable harms.
• Have a regular presence in the clinical areas for the purpose of observing and assuring standards of clinical practice and undertake clinical shifts when required.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Registered nurse with the NMC with evidence of personal and professional commitment to CPD in line with revalidation requirements.
• Evidence of working at a senior level leading change initiatives.
• Knowledge and understanding of education and research issues in an acute Trust.
• Able to demonstrate up-to-date clinical expertise and competence and expert proven knowledge of nursing Care Excellence frameworks.
• Evidence of knowledge understanding of the current issues in nursing policy and practice.
• A proven track record at a senior level in an acute hospital environment, including quality improvement initiatives, assessment and accreditation framework implementation and leading bespoke services.
• Evidence of experience of working strategically both regionally and nationally.

Qualifications and Professional Training

• Registered Nurse
• Educated to Master's Degree level (or equivalent)
• Evidence of further academic/ personal development
• Evidence of formal management/leadership training

Skills and Abilities

• Demonstrable leadership skills
• Well-developed inter-personal and communication skills
• Pro-active and self-motivated, with the ability to motivate others
• Critical Analytical Skills
• Ability to work effectively within a team and demonstrate focus, tenacity and flexibility.

Personal Qualities

• Ability to chair meetings
• Ability to network both internally and externally
• Able to work in a challenging, busy environment whilst meeting tight deadlines
• Ability to relate to and influence other senior nurses, clinical staff and managers

Other

• Takes part in the director on call rota.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.