Associate Change Manager - 11 month Secondment

HSBC; Leeds; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global bank is seeking an Associate Change Manager to join their Change Execution team in Leeds. This hybrid position involves executing improvement plans, managing business risks, and supporting various Change & Implementation activities. The ideal candidate will possess strong collaboration, critical thinking, and problem-solving skills. This role offers an exciting opportunity to enhance your career in a diverse and inclusive environment.

Qualifications

• Knowledge of first direct change and implementation processes.
• Knowledge of first direct operation.
• Familiarity with first direct's legacy systems.

Responsibilities

• Execute plans for continuous improvement.
• Create change delivery plans, managing blockers.
• Identify and manage business risks.
• Highlight delivery challenges.
• Support various Change & Implementation activities.

Skills

Collaboration and presentation skills

Critical thinking

Problem-solving skills

Time management

Understanding of change methodologies

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Change Execution works with businesses and delivery partners across the world by combining change expertise and experience to help shape and implement strategic change for HSBC. The department is instrumental in driving change improvements in customer experience and unit costs through automation, standardisation, and optimisation of HSBC’s operating model covering people, processes, products, and channels.

We are currently seeking an enthusiastic and thoughtful individual to join this team in the role of Associate Change Manager – UK Change Execution

Responsibilities

• Understand the needs of the business and execute plans that encourage continuous improvement
• Create achievable change delivery plans, creatively managing around blockers and delivering on time and to budget
• Identify and manage business risks managing approvals through the appropriate forum
• Highlight delivery challenges and remediate accordingly
• Supporting Change & Implementation/Business Readiness activities such as:
  • Operational Impact Assessments
  • Understanding and Writing Procedures
  • Customer letter specifications
  • Communication planning
  • Developing User Acceptance Test strategies and plans, to support defect management and customer sign-off for the deliverable, ensuring product is fit for purpose.
  • Facilitating pilots
  • Writing training

Requirements

• first direct change and & Implementation knowledge
• first direct operation knowledge
• Knowledge of first directs legacy systems
• Ability to collaborate with, and present to, a wide range of stakeholders
• Excellent critical thinking and problem-solving skillPragmatic and practical
• Excellent time management with the ability to plan change activities and manage risk
• Understanding of change methodologies

This is a hybrid role with base location being one of these sites: Leeds / Birmingham / Sheffield / Chester/Maxim

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser – https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone]