Associate Account Manager

SHI International Corp.; Milton Keynes; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Professional growth opportunities

Health & financial benefits

Diversity commitment

Global facilities

Job summary

SHI UK is seeking an Inside Client Account Manager in Milton Keynes to serve as the central sales contact for our core customer base, partnering with field sales and the partner network. You will develop pricing quotes, process orders, manage renewals, and contribute to revenue growth under an Inside Sales Manager.

Ideal candidates have a bachelor's degree or 2+ years in customer service, with excellent communication, strong sales instincts, and a proactive, client-focused approach in a

Qualifications

• Excellent communication skills, both verbal and written.
• Strong sales acumen with ability to identify needs and offer solutions.
• Proven time management and organizational abilities.
• Proactive, initiative-taking approach to sales.
• Ability to work effectively in a fast-paced, collaborative environment.

Responsibilities

• Serve as central sales contact for core customer base.
• Build strong relationships with customers, external sales and SHI teams.
• Collaborate with Outside Sales to manage the opportunity pipeline and forecasts.
• Coordinate with customers, vendors, and internal teams via calls and meetings.
• Resolve inquiries with a complete-first-time attitude and excellent service.
• Identify and advance new opportunities through the sales funnel.
• Develop pricing quotes for IT requirements including hardware, software, and services.
• Drive sales through proactive customer engagement and world-class support.
• Manage renewals and maintenance with timely updates to customers.
• Enter purchase orders accurately and keep stakeholders informed.
• Participate in team meetings and departmental initiatives.

Skills

Communication skills

Sales acumen

Time management

Organizational skills

Initiative & strategy

Team collaboration

Education

Bachelor's degree

2+ years customer service experience

Job description

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth.

This role is perfect for an IT Graduate who is looking to build a career within the IT industry as it offer the opportunity to progress in a multitude of directions.

This position is required to report to Milton Keynes, U.K.

Role Description

• Function as the central sales contact for our core customer base.
• Forge strong relationships with customers, external sales team, and SHI internal departments.
• Work closely with aligned Outside Sales Team to collectively own the sales quota. Understand, and help to efficiently manage the opportunity pipeline, and ensure forecasts of sales performance are predictable, accurate and adhered to.
• Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
• Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience.
• Identify and capture new opportunities, moving them effectively through the sales pipeline.
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
• Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world-class support.
• Proactively manage customer maintenance and support renewals.
• Ensure prompt and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
• Actively participate in team meetings to stay updated on product changes and business strategies.
• Actively participate in departmental initiatives and incentive programs

Skill Level Requirements

• A passion for IT / Technology and a desire to build a career within the IT industry
• Exceptional communication skills (verbal and written)
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
• Excellent time management and organizational skills
• Initiative-taking and strategic approach to sales, aimed at enhancing the client experience.
• Ability to work effectively in a fast-paced, collaborative environment.

Other Requirements

• Completed bachelor’s degree (College/University) or minimum 2 years of Customer Service experience in a Corporate or Office Setting
• Have successfully completed the Inside Sales onboarding curriculum and training requirements outlined by management.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status