Associate, Account Management

Third Bridge; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Vacation days

Personal development allowance

Private medical insurance

Pension contributions

Life insurance

Flexible work

Volunteer days

Personal days

Summer Fridays

Recognition program

Social events

CSR & Inclusion

Job summary

Third Bridge is a leading global research firm that accelerates and enhances investment decision-making by delivering expert insights across sectors and geographies. You will join as an Account Management Associate, helping clients access our research solutions and manage a book of investors with a goal to maximise usage while providing a high-touch service.

With training from the team, you will develop a deep understanding of products, cultivate strong client relationships, and leverage

Qualifications

• Graduate with customer-facing experience.
• Interested in AI-driven tools to enhance the investor experience.
• Willing to learn and take advantage of training provided.

Responsibilities

• Help clients access the full suite of research solutions and manage your book of clients.
• Build trusted relationships with credit funds, hedge funds, and mutual funds managers.
• Navigate our AI-integrated ecosystem to maximise product usage and investor insights.

Skills

Customer-facing experience

Team collaboration

Communication skills

Interest in AI tools

Education

Bachelor's degree or higher

Job description

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

What will you do?

As the new Account Management Associate, you’ll help your book of clients access the full suite of research solutions Third Bridge offers. Building lasting trusted relationships with credit funds, hedge funds, and mutual funds managers, you’ll work with investors on a day-to-day basis helping them maximise their investment research.

With training and support from Mikaela and the rest of your close-knit team, you’ll gain a deep understanding of our products and our clients’ preferences. You will play a pivotal role in helping clients navigate our AI-integrated ecosystem, ensuring they utilise our products to extract the most relevant investment research at speed. With a 'helping not selling' approach, you’ll drive account growth by identifying relevant content or connecting them to industry experts to optimise their usage and increase our mindshare.

You’ll keep our systems up to date with client user preferences and other pertinent account data to help you and the wider team deliver a tailored content delivery service. This is a great opportunity to join a very high-performing team and work collaboratively with colleagues across our leading international business—from fellow account managers to Research, Sales, Finance, Legal, and Product teams—upholding our One Third Bridge ethos.

What will you bring?

A graduate with some customer-facing work experience already, you’re interested in honing your skills and growing a commercial skillset. You are curious about the intersection of high-touch service and cutting-edge technology, ready to learn how AI-driven tools can enhance the investor experience. You’ll be hungry to learn all you can, ready to take advantage of the training provided and the exposure this opportunity will offer you.

You enjoy collaborating with a team, sharing ideas and expertise as well as being open to learning from others too. Your ability to build positive relationships with colleagues and customers alike is a big strength to this role, and you use these to advise and influence others.

Previous sales or account management experience is a bonus, but more importantly is your target-driven, hard work ethic. Communication is key in this role, so you’re confident in written and spoken media whether on the phone or face to face. We’re an English-speaking international business, but other languages may also be helpful when working with some of our clients.

How will you be rewarded?

We truly care about our people so in return for your work, you’ll get:

• Vacation: 25 days (increasing to 28 days after 2 years) plus UK Bank Holidays.
• Learning: Personal development allowance of £1,000 per year.
• Health and Wellbeing: Private medical insurance, healthcare cash plan, mental health events, and Ride to Work scheme.
• Future and Family: Pension contributions of 4% (increases with tenure) and life insurance (4x base salary).
• Flexibility: Work from anywhere for one month per year, 2 annual volunteer days, 2 personal days, and 'Summer Fridays'.
• Rewards: Points-based recognition programme for hotels, gift cards, and more.
• Social: Optional gatherings, daily breakfast/snacks, and regular social events.
• ESG: Strong commitment to CSR and Diversity & Inclusion (including Women at Third Bridge, Pride, and Blkbridge).
• Frontline Innovation: Your chance to share ideas for improvement through AI-focused Hackathons and other innovation events.

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.