Assitant Store Manager, Stratford

Crocs, Inc.; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading footwear retailer in Stratford-upon-Avon is seeking an Assistant Store Manager to deliver outstanding service and drive sales. In this role, you will oversee store operations, support your team, and create memorable shopping experiences. Ideal candidates will have 2-3 years of retail experience and leadership skills. This role demands flexibility in schedule and proficiency in MS Office and POS systems, ensuring effective team collaboration and service excellence.

Qualifications

• 2-3 years of total retail experience, preferably with previous store leadership roles.
• Proven leadership skills with a drive to achieve team results.
• Proven communication skills in local language and English.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model.
• Lead the store team to meet performance metrics.
• Support team members in daily retail operations.

Skills

Retail experience

Leadership skills

Communication skills

Sales passion

Detail-oriented

Flexibility in work schedule

Tools

MS Office

POS systems

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As an Assistant Store Manager you will have the opportunity to provide valuable experiences and deliver world‑class service to our consumers on a daily basis. In this role you will be responsible for opening and closing procedures, educating team members on product and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers growth opportunities and the chance to work with exceptional teammates and partners in the industry.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Establish and nurture relationships with consumers, team members, and the community, demonstrating a passion for selling and finding innovative ways to engage with consumers
• Leads the store team in meeting and exceeding performance metrics, including sales, consumer service and charms
• Coordinate, delegate, prioritize and meet store deadlines and follow up on daily activities
• Contribute to creating an enjoyable team environment that encourages sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, and maintaining cleanliness and recovery standards
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• 2 – 3 years of total retail experience, with a preference for candidates with previous store leadership roles
• Proven leadership skills, with a drive to challenge, empower, and achieve team results
• Proven communication skills in local language and English (written and verbal) to successfully connect with store team, operations managers, district managers & corporate partners
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail