Assistive Technology Team Leader

Nottingham City Council; Nottingham; On-site; GBP 36,000 - 40,000; Full time

Job summary

A local government authority in Nottingham is seeking an Assistive Technology Team Leader to oversee a dedicated team. The ideal candidate will foster a culture of excellence while ensuring high-quality support for customers. A full UK driving licence and flexibility for shift work are essential. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive pay

Generous pension scheme

Inclusive work culture

Responsibilities

• Provide leadership and direction to the Assistive Technology Team.
• Supervise and support team members for effective service delivery.
• Develop and implement innovative solutions for customer needs.

Skills

Team management

Coaching and support

Performance monitoring

Self-motivation

Customer focus

Education

Full UK driving licence

Job description

Assistive Technology Team Leader

Contract Type: Permanent

Working Hours: 37 hours per week, 19:00 – 06:00, 4 days on, 4 days off on a rota basis

Worker Type: Onsite Worker

Salary: Grade G – Starting Salary £36,363 (Level 1) rising to £39,152 (Level 4)

Base Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more.

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About The Role

The primary purpose of this role is to provide strong leadership and direction to the Assistive Technology Team. The Team Leader will supervise, motivate, and support the team to ensure Assistive Technology services are delivered in line with the KPIs and standards of Nottingham City Council Housing Services.

Working closely with the Nottingham on Call Business Manager and the Assistive Technology Development Manager, you will contribute to developing and implementing innovative solutions that meet the evolving needs of our customers.

As an Assistive Technology Team Leader, you will champion a culture of excellence and outstanding customer service, ensuring every team member understands and delivers high-quality support to our diverse customer base.

About You

• Experience of or have the skills to fully manage, coach and support teams, preparing delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls.
• Experience of or have the skills to of implementing recording systems, monitoring actions and outcomes to measure and monitor performance of service delivery.
• Experience of or ability to monitor SLA to ensure service standards are maintained, including dealing with non-conformance issues.
• Ability to demonstrate self-motivation, and effectively organise and prioritise own workload, use own initiative to ensure that tasks are completed in an efficient and timely manner.
• Must be flexible and be prepared to work at other office locations according to the needs of the service, and work a rotational shift pattern including days, afternoons and evenings on a rota basis and would be expected to work night shift patterns as required at short notice.
• Ability to demonstrate skills to improve services and performance for our tenants and leaseholders and demonstrate a highly customer focussed attitude.

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Essential Requirements

• A full UK driving licence and access to a vehicle is essential.
• This post is subject to an enhanced DBS check.

Closing Date: 27th November 2025 (midnight) – Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.