Assistive Technology Business Manager -Islington Council -Hybrid

Deekay Technical Recruitment; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a professional with management experience in Assistive Technology. Ideal candidates will have excellent communication skills, the ability to navigate complex service problems, and knowledge of governance related to dementia. This role involves working with senior officers and requires strong capabilities in influencing and negotiation. The position also includes training and developing staff on services and standards. Competitive salary and benefits offered.

Qualifications

• Experience in an Assistive Technology/Telecare work environment.
• Knowledge of dementia and related services.

Skills

Management Experience

Influencing and Negotiation Skills

Emergency Decision-Making

Communication Skills

Job description

Qualifications and Experience

• Management Experience and commitment to delivering high quality customer service in an Assistive Technology/Telecare work environment
• Extensive knowledge and experience of all control room functions and individual roles and responsibilities.
• Detailed and practical knowledge, understanding and experience of the Assistive Technology/Telecare Services Association accreditation.
• Experience of business process reengineering and process, strategy and policy development.
• Experience of working with senior officers, Adult Social Care, health practitioners and other internal and external agencies.
• Experience of developing and presenting PQQ and full tender documents.

KNOWLEDGE, SKILLS and ABILITY

• Detailed and up to date knowledge and understanding of the Government's approach to dementia, Assistive Technology/Telecare/Telehealth and how this can be applied at a local level.
• Excellent influencing and negotiation skills, with the ability to challenge existing practices and standards in a constructive way while ensuring positive working relationships with services.
• Able to take a lead role to ensure that corporate processes such as performance management contribute to the council's overall vision and objectives.
• Ability to make sound and timely decisions and find solutions to complex service problems.
• Able to act quickly, decisively and calmly to address emergency situations impacting on residents and/or the service performance
• Ability to deal with vulnerable, distressed, irate and aggressive members of the public in a sympathetic and tactful manner.
• Ability to set and maintain high personal standards of performance and conduct.
• Excellent oral, written, numeric and literacy skills with the ability to communicate complex information and produce detailed written reports across a range of disciplines.
• Ability to undertake the full range of duties of the Assistive Technology Team Leader
• To be able to provide training for staff, both within the service and those working for partner organisations on the Assistive Technology services, systems and end to end processes.
• Ability to organise and undertake calculations to compile statistics and performance information for team and unit and to maintain records and produce statistics where necessary to demonstrate a quality service to clients and external inspectors.
• Has detailed knowledge and understanding of the Telecare Services Association accreditation and can ensure this is applied and embedded in the day to day working practices of the team.
• Takes personal responsibility for resolving customer queries, concerns or complaints