Assistant Vice President, Communication Surveillance

MUFG; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial group in London is searching for a communication surveillance expert to investigate alerts and ensure compliance. Candidates should have experience in financial markets, strong analytical skills, and a bachelor's degree in a relevant field. This role emphasizes effective communication and accountability. MUFG values diversity and offers a supportive workplace culture.

Qualifications

• Minimum of 3-5 years of experience in communication surveillance for investment banks and other financial institutions.
• Practical experience in using automated communication surveillance systems.

Responsibilities

• Review and investigate communication surveillance alert referrals.
• Engage with internal stakeholders to escalate compliance concerns.
• Collate evidence and document suspicious activity.

Skills

Communication skills

Results driven

Decision making

Attention to detail

Problem solving

Education

Bachelor’s degree in Finance, Economics, Business Administration

Tools

Behavox

Global Relay

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT/SECTION

The Core Compliance department at MUFG plays a critical role in safeguarding the integrity and reputation of the investment bank. It is responsible for ensuring that the firm operates within the framework of applicable laws, regulations, and internal policies.

Within Core Compliance, the EMEA Surveillance Department works closely with sales, trading and business units to identify and manage market abuse risks, executes a comprehensive trade and communication surveillance programme, and promote a culture of ethical conduct and accountability.

Our Trade Surveillance coverage includes sales and trading activities across multiple asset classes and financial markets within our London Bank and Securities businesses and similar businesses in other EMEA countries. Communications Surveillance covers the full UK population and certain EMEA and other overseas operations which affect EMEA business.

MAIN PURPOSE OF THE ROLE

• The primary purpose of this role is to review and investigate communication surveillance alert referrals submitted by the offshore surveillance team, ensuring that each case is assessed promptly and thoroughly. You will be responsible for analyzing information and evidence, engaging with different internal stakeholders and using expert judgement to identify potential indicators of market abuse, market misconduct and other forms of compliance breaches. Any potential issues or areas of compliance concern must be escalated appropriately, including those that may lead to the submission of Suspicious Transaction or Order Reports (STORs) to the regulator. Regular engagement with offshore colleagues is essential to maintain consistency, support quality assurance, and ensure effective communication throughout the referral process.

KEY RESPONSIBILITIES

• Ensuring day-to-day operating effectiveness and efficiency of the Communications Surveillance Programme across both electronic and audio communications.
• Reviewing and investigating all referrals from our offshore Level 1 (L1) Review Team on a timely basis, including enquiring or escalating any issues or potential compliance concerns with relevant internal stakeholders and coordinating with other departments such as Legal, Human Resources, Information / Cyber Security, Data Privacy, and other local Compliance functions in other EMEA offices.
• Collating evidence, documenting and escalating any potentially suspicious activity, misconduct or policy / compliance breaches to the Communications Surveillance Team Manager and the EMEA Head of Surveillance
• Engaging with the Trade Surveillance Team on any cross-referencing of alerted communications to trading activities, as required
• Ongoing training and development of the L1 Review Team and supporting them on any ongoing enquiries and issues
• Conducting sample-based quality assurance testing of L1 alert closures, based on agreed methodology
• Supporting continuous improvements in the Communication Surveillance programme, including identifying areas for operational improvements, calibrating alerts and artificial intelligence risk policies appropriately for better quality alert outcomes and enhancing the quality of policies and procedures.
• Collating and reporting weekly operational management information and key performance indicators

WORK EXPERIENCE

Essential:

• Minimum of 3-5 years of experience in communication surveillance for investment banks and other financial institutions.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Practical experience in using automated communication surveillance systems, including Behavox and Global Relay, to review and investigate alerts
• Good knowledge and understanding of UK and EU financial markets
• In-depth knowledge of the UK / EU Market Abuse Regulation, other relevant global regulations (e.g., MiFID II, Dodd Frank Act) and relevant FCA regulatory requirements and expectations on market abuse surveillance programmes.

Education / Qualifications:

Essential

• Bachelor’s degree in Finance, Economics, Business Administration, or relevant industry experience

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Excellent Microsoft Office skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute