Assistant Transport Router

FTH Hire Group; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading plant and tool hire company in Guildford is seeking an Assistant Transport Router to assist in daily transport operations. The role involves communicating with customers and sales teams regarding deliveries and collections. Ideal candidates will have excellent administration and customer service skills, with a strong telephone manner. This position offers various benefits including a loyalty bonus, sales bonus, pension, and 28 days holiday.

Benefits

Loyalty bonus scheme

Sales bonus scheme

Pension (auto enrolment)

28 days holiday, inclusive of Bank Holidays

Perk Box

Birthday gift

Responsibilities

• Assist Transport Coordinator with routing.
• Advise sales team on late deliveries and schedule changes.
• Serve as the first point of contact for ETA inquiries.
• Assist drivers with address issues and access problems.
• Source equipment for specific jobs in advance.
• Identify potential pinch points for equipment.
• Train to cover holidays and absences in routing.

Skills

Administration experience

Customer service experience

Excellent telephone manner

Knowledge of the construction industry

Ability to work in a fast-paced environment

Job description

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with eighteen depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are continuously looking to take on additional high calibre team members.

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Overview

As the Assistant Transport Router, you will be responsible for assisting the Transport Coordinator overseeing the day-to-day operations of delivery / exchange and collection of all the hired plant machinery.

Responsibilities

• To assist the Transport Coordinator with the ancillary roles of routing
• Advising sales team of potential late deliveries
• Advising sales team of changes to timings/days on collections and deliveries
• First point of contact for enquiries relating to ETA
• First point of contact for driver enquiries/issues with addresses, awkward access etc.
• Looking ahead to source equipment for specific jobs - Chelsea Flower Show for example - and selecting fleet numbers and placing them securely to one side
• Looking ahead to identify pinch points on certain items - Garden Equipment in Spring for example
• Trained up to be able to route - with assistance from the Transport Coordinator - to cover holiday and absences.

The Ideal Candidate Will Have The Following Skills/experiences

• Good administration and customer service experience
• Excellent telephone manner required as you will be dealing with customers over the telephone
• Knowledge of the construction industry would be an advantage
• Experience of working in a fast paced working environment

Working Hours – Monday to Friday 7am to 5pm

Benefits

• Loyalty bonus scheme
• Sales bonus scheme
• Pension (auto enrolment)
• 28 days holiday, inclusive of Bank Holidays
• Perk Box
• Birthday gift