Assistant Ticketing Technical Manager

Aston Villa Fan Consultation Group; Birmingham; On-site; GBP 28,000; Full time

Job summary

A well-known football club in Birmingham is looking for an Assistant Ticketing Technical Manager to join their Venue Sales and Commercial Development department. This role involves supporting the technical setup and delivery of ticketing products while ensuring that all systems are operational to the highest standards. You will analyze sales data and provide technical support. Ideal candidates will have experience in ticketing or access control environments and strong IT skills, particularly in Microsoft Office. Join us to be part of our exciting journey.

Qualifications

• Experience managing ticketing or access control in an administrative or technical capacity.
• Confident IT user with practical experience using Microsoft Office.
• Comfortable reviewing and analyzing data to identify trends.

Responsibilities

• Support technical setup and delivery of ticketing products.
• Work collaboratively to ensure ticketing systems are operational.
• Produce accurate data to support sales performance insights.

Skills

Experience in ticketing or access control environment

Proficient in Microsoft Office

Strong attention to detail

Ability to communicate effectively

Job description

• Department: Venue Sales and Commercial Development
• Hours of Work: 35 hours per week (including working evenings, weekends and matchdays)
• Contract Type: Permanent
• Salary: £28,000 per annum
• Location: Bodymoor Heath Training Ground
• Closing Date: Sunday 15 February 2026

The Department

The Ticketing Team are responsible for the sale and delivery for all season and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures as well as our soccer schools and stadium tours, playing a pivotal part in driving our revenue and attendance. They act as the frontline and shape our fan experience – ensuring that every fan’s journey – from buying a ticket to entering Villa Park – is smooth, welcoming, inclusive and memorable.

The Role

We have an exciting opportunity for an Assistant Ticketing Technical Manager to join the team - you will be responsible for supporting the technical setup, delivery, testing and optimisation of our General Admission (GA) and Hospitality Ticketing products across the Club’s Men’s and Women’s football fixtures and selected events. You will work collaboratively with our internal teams to ensure that all ticketing systems, digital journeys and access control processes are configured, tested and delivered to the highest operational standards.

You will also contribute to the Club’s revenue and reporting functions by producing accurate, timely and consistent data across all ticketing products. This will include supporting insights into sales performance, availability, access control data and operational trends. In this role, you will be an approachable technical support for the wider team providing advice and guidance on systems, process and operational queries.

For further information about the Role, please see the Role Profile.

The Person

This is an opportunity for someone who is proactive, motivated and eager to learn and grow. You will need to have experience of managing ticketing or an access control environment in an administrative or technical capacity, ideally within sport or high-capacity events. You will need be a confident IT user with practical experience using Microsoft Office and be comfortable working with data – reviewing and analysing data to identify trends and issues.

You will need to have strong attention to detail and be able to work calmly and effectively whilst communicating clearly and effectively.

A working knowledge of ticketing systems / platforms is desirable but not essential as training will be provided.

You will need to have access to a vehicle and / or the ability to travel between our Club sites; Villa Park, and Bodymoor Heath Training Ground and the ability to work flexibly as the Club requires, including working matchdays, evenings and weekends.

Why join us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.

As part of your application, you will be asked to:

1. Upload your CV
2. Answer the following question:
3. a) Please outline your experience of managing ticketing or an access control environment in an administrative or technical capacity.

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embraces equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding