Assistant Technical Support Manager

Stevenage Borough Council; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Stevenage is seeking an Assistant Technical Support Manager to enhance the planning and regulatory service. You will lead a team to optimize workflows and support the delivery of high-quality services. Strong communication skills and prior experience in a planning or regulatory context are essential. This role offers various benefits including flexible working, generous leave, and opportunities for professional development.

Benefits

Pension Scheme

Flexible working

Learning and development opportunities

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Experience working within a planning or regulatory service.
• Interest in the planning and regulatory environment.
• Ability to engage with the public and align services with corporate standards.

Responsibilities

• Lead continuous improvement efforts for the technical support team.
• Optimize workflows and service design processes.
• Develop performance metrics and manage reports for team performance.

Skills

Communication skills

Customer service experience

Process improvement

Job description

About The Role

To assist in leading the continuous development and delivery of Stevenage Borough Council’s Planning and Regulatory Service technical support team and ensure that it provides the full range of statutory and non‑statutory and planning and regulatory processing services in line with the Service objectives, including optimising efficiency and service quality outcomes to all users.

As the Assistant Technical Support Manager, you will take a lead role along with the Technical Support Manager in the implementation of continuous improvement to the service in order to support the planning and regulatory service aspirations as a centre of excellence. You will support and lead the optimisation of workflows, service design processes to provide customer centric outcomes as well as respond to the needs of the business to deliver a high‑quality service to stakeholders by proactive analysis of data and constant iteration of processes to maximise delivery.

You will also assist in leading and developing individual technical support officers to provide cost effective and efficient administrative support, provide support to the leadership team, all service specific procurement exercises, develop performance metrics, monitor and provide management reports to guide the team and service performance and ensure the continuous evaluation of performance metrics.

About You

You will need to have a genuine interest in the planning and regulatory environment and an interest in ensuring our community in Stevenage thrives. Our ideal person will have experience working within a planning and / or regulatory service, in a busy customer focused area and have fantastic communication skills as you will engage with the public and ensure the service aligns with our corporate standards. Plus, you will assist in leading the delivery of process improvements, enhanced communication strategies and training programs.

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full‑time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.