Assistant Technical Support Manager

Stevenage Borough Council; England; Hybrid; GBP 33,000 - 38,000; Full time

Job summary

A local government organization is seeking an Assistant Technical Support Manager to lead and improve services in planning and regulatory support. The ideal candidate will have experience in a customer-focused area and strong communication skills. Responsibilities include managing workflows, supporting team performance, and delivering process enhancements. A flexible work environment is available with competitive benefits.

Benefits

Career average pension scheme

25 days holiday rising to 31 days

Learning and development opportunities

Qualifications

• Genuine interest in the planning and regulatory environment.
• Experience in a busy customer-focused area.
• Ability to engage with the public effectively.

Responsibilities

• Lead the continuous development of the technical support team.
• Implement continuous service improvement.
• Support technical support officers in administrative tasks.

Skills

Excellent communication skills

Experience in planning and regulatory services

Ability to improve processes

Job description

Overview

Job Title: Assistant Technical Support Manager

Location: Stevenage / Hybrid

Contract Type: 2 year fixed term

Salary: £33,699 to £37,105 per annum pro rata for hours worked

Hours: 37 per week

Post Number: 004319

Job Reference: 004319

Responsibilities

To assist in leading the continuous development and delivery of Stevenage Borough Council’s Planning and Regulatory Service technical support team and ensure it provides the full range of statutory and non-statutory planning and regulatory processing services in line with service objectives. Aim to optimise efficiency and service quality outcomes for all users.

As the Assistant Technical Support Manager, you will take a lead role alongside the Technical Support Manager in implementing continuous service improvement to support planning and regulatory service ambitions as a centre of excellence. You will support and lead the optimisation of workflows and service design processes to deliver customer-centric outcomes, and respond to the needs of the business to provide a high-quality service to stakeholders through data analysis and iterative process improvements.

You will also assist in leading and developing individual technical support officers to provide cost-effective and efficient administrative support, support the leadership team, manage service-specific procurement exercises, develop performance metrics, monitor and provide management reports to guide team and service performance, and ensure ongoing evaluation of performance metrics.

About You

You will need a genuine interest in the planning and regulatory environment and in ensuring the community in Stevenage thrives. Our ideal candidate will have experience working within a planning and/or regulatory service in a busy customer-focused area, with excellent communication skills to engage with the public and ensure the service aligns with corporate standards. You will assist in delivering process improvements, enhanced communication strategies and training programs.

Our Benefits

• Pension Scheme: career average pension with generous retirement benefits, including a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements
• Part-time and Job-share opportunism: full-time vacancies open to job share unless otherwise stated
• Paid and unpaid leave for emergency and planned leave, maternity, paternity, adoption and parental leave
• 25 days holiday rising to 31 days (depending on Local Government service)
• Learning and development opportunities
• Employee Assistance Programme: 24/7 confidential advice and support
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: savings, life insurance and access to cheap loans
• Employee Discounts: via Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: option to join a Trade Union

How To Apply

For an informal discussion about this role please contact:

Name: Kelly Cooper

Job Title: Assistant Technical Support Manager

Email: (provided in original posting)

Closing date for receipt of applications: 03 November 2025

Interviews will be held: week commencing 10 November 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups, applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Stevenage Borough Council is committed to Equal Opportunities for All.

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