Assistant Systems Officer | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional mental health service provider is seeking an Assistant Systems Officer in Prestwich. Responsibilities include providing support and guidance for system users, assisting with system administration, and managing training sessions. Ideal candidates will have customer service experience, strong problem-solving skills, and attention to detail. Full training provided for the specific systems used. Competitive benefits package offered.

Benefits

30% pay enhancement for evenings and Saturdays

60% pay enhancement for Sundays and bank holidays

27 days annual leave plus bank holidays

Pension scheme

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Experience in a Helpdesk or Customer Service setting is preferred.
• Previous work with electronic systems would be beneficial.

Responsibilities

• Provide system support and user guidance.
• Assist in system administration and configuration.
• Manage training sessions for staff.

Skills

Problem solving skills

Attention to detail

Time management

Job description

Overview

Do you have:

• Previous experience of working on a Helpdesk or in a Customer Service setting?
• The ability to manage multiple tasks simultaneously?
• Problem solving skills?
• A keen eye for attention to detail?

If so, we have an ideal opportunity for you as an Assistant Systems Officer (ASO) within the GMMH Systems Team.

As an ASO, you will be the first point of contact for users of our systems.

We, in turn, are able to provide you with a wealth of knowledge and understanding of the systems used within the Trust from a System Administrator perspective, including opportunities for undertaking system administration, configuration, User Acceptance Testing, End-user support as well as supporting any ongoing IM&T projects.

The ability to manage your time effectively is paramount with this position, enabling you to manage multiple competing demands on your time.

You do not require experience in the use of our current systems as full training will be provided as part of your induction, though previous experience of working with any type of electronic system would be beneficial.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

As an active member of the team the post-holder will; (a) maintain Business System Administration for the live operation of systems; (b) produce routine operational guidance and support for system users, including system support; (c) assist on projects relating to the support and development of the information systems, (d) contribute to the continuing development of systems and the realisation of the benefits of the systems.

The postholder will also be required to support the provision and management of training sessions across the organisation as well as providing a support service to queries in relation to the systems managed.

Members of the Systems Team must be prepared, and have the ability, to act as change agents and champions of the system, and to encourage and support Trust staff with electronic recording.

About GMMH

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world\'s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Qualifications and training

You do not require experience in the use of our current systems as full training will be provided as part of your induction, though previous experience of working with any type of electronic system would be beneficial.

Staff benefits

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Postholder will be initially working onsite at Prestwich.

This advert closes on Wednesday 12 Nov 2025