Assistant Support Worker - ASPIRE

Thames Reach; City Of London; On-site; GBP 32,000; Full time

Job summary

A charitable organization in London seeks an Assistant Support Worker to provide engaging support for individuals with histories of homelessness. The role involves conducting welfare checks, collaborating with housing providers, and delivering practical resettlement assistance. Skills in teamwork and risk management are vital. This position offers comprehensive benefits, including a generous holiday allowance and career development opportunities.

Benefits

29 days holiday plus public holidays

Pension contributions

Development opportunities

Wellbeing support

Life assurance

Discounts and loans

Qualifications

• Commitment to working within the homelessness sector.
• Ability to manage conflicting priorities and deadlines.

Responsibilities

• Maintain welfare checks over the telephone and in person.
• Work with housing providers and agencies for client independence.
• Assess the risk and needs of referred individuals.
• Provide practical resettlement support.
• Support engagement with services, training, and education.

Skills

Flexibility in support

Teamwork

Risk management

IT communication

Autonomous working

Job description

Role: Assistant Support Worker – ASPIRE

Salary: £31,554 per annum

Hours: 37.5 per week

Location: Hackney – With travel across London

Closing date: 16/11/2025

Interview date: 28/11/2025

About Us

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Last year we helped more than 15,000 people.

We’re listed as one of the top 100 Best Workplaces in the UK and we are a top 100 UK Best Workplaces 2023. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this Role

We are looking for an Assistant Support Worker to join the City Navigators team. Floating Support services work with people to sustain their housing. We use a strength‑based approach to work with people to identify what support they require and how we can address them together or in collaboration with others e.g. landlords, Department of Work and pension or mental health services.

We can support people for the duration of their tenancy, or we can provide short‑term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move‑on ready and require minimal support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You Will

• Maintain the Keeping in Touch service, conducting welfare checks over the telephone and in person, offering support and signposting people we support accommodated by the wider Aspire team in private rented housing across London.
• Work together and liaise with the housing provider and referring agencies to ensure people we support can work towards independence in their new homes.
• Assess risk and needs of people referred into the service.
• Provide practical resettlement support for people who may have never held a tenancy before.
• Support and motivate people to engage with support and health services, employment, training and education.
• Work within a trauma‑informed and person‑centred approach.

Qualifications and Experience

• Provide a flexible and responsive support to people with rough sleeping histories.
• Have a commitment to working within the homelessness sector to support people to lead fulfilling lives.
• Work effectively as part of a team to achieve shared goals.
• Follow instructions, manage and mitigate risk.
• Use IT systems to communicate and record your work.
• Be able to manage conflicting priorities and deadlines, including administrative tasks, and have confidence in working autonomously within the community.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
• Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

How to Apply

To apply visit our website and complete our application form.

Further Information

Please contact Natasha Gyseman, Lead Manager at [e-mail].

Safeguarding and Screening

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.