Assistant Store Manager - Wimbledon (32 - 40 hours)

Rituals; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading retail company is opening a new store in Wimbledon and is looking for an Assistant Store Manager. This role involves motivating the team, ensuring excellent customer service, and supporting the Store Manager in daily operations. Ideal candidates will have prior experience at an Assistant Store Manager level and strong people management skills. Be part of a team-focused culture that values trust and customer satisfaction.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• Ability to encourage others and reach store’s goals in customer satisfaction and sales.

Responsibilities

• Motivate team and ensure excellent customer service.
• Support Store Manager and help recruit and retain store team.
• Coach team members to achieve their full potential.

Skills

People management skills

Communication

Motivation

Coaching

Problem-solving

Job description

Overview

This position is for our brand new store opening in Wimbledon, London!

Address: CENTRE COURT SHOPPING CENTRE, WIMBLEDON, SW19 6YA

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

Responsibilities

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.