Assistant Store Manager - Stratford (40 hours)

RITUALS COSMETICS UK LIMITED; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Greater London seeks an Assistant Store Manager to motivate the team and enhance customer experiences. This role requires prior retail experience and strong people management skills. You’ll be the second-in-command, supporting effective store operations and maintaining high standards of customer service. The position offers various benefits, including training opportunities and a competitive bonus scheme.

Benefits

Training and development opportunities

Competitive bonus scheme

Employee discount

Wellbeing initiatives

Company & Team Events

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail or hospitality.
• Strong people management and motivational skills.
• Experience in sharing knowledge to encourage behavioural change.

Responsibilities

• Motivate the team to provide excellent customer service.
• Support the Store Manager in daily operations.
• Coach team members to achieve their full potential.

Skills

People management

Communication

Motivation

Coaching

Problem‑solving

Job description

Share your talents:

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

You will primarily be based at our Stratford store, however, there may be occasions where your support is required at other London locations depending on business needs.

Bring all of you:

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem‑solving skills.

Benefits of working at Rituals:

• Training and development opportunities
• Competitive bonus scheme
• Rituals employee discount
• Numerous wellbeing initiatives and EAP
• Company & Team Events