Assistant Store Manager - Starbucks OCO

Starbucks Coffee Company; Carlisle; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted or free food

Employee discount

Store discount

28 days holiday

food & drink discounts

world class training program that will

Job summary

OCO, a proud Starbucks franchise partner, is seeking a hands-on store manager in Carlisle to lead by example and deliver outstanding customer service.

You will supervise and coach partners, manage labour, costs and store standards, and build a pipeline of talent through development and mentoring. The role is full-time and permanent, with the emphasis on teamwork, responsibility, and driving business results.

Driving licence is required, and prior hospitality management experience is preferred.

Qualifications

• Hospitality: 2 years (preferred)
• Management: 1 year (required)

Responsibilities

• Leads by example and holds each partner accountable for their performance, whist giving responsibility and support to deliver results.
• Motivates and inspires others. Has a great attitude to any problem and seeks advice to gain insight and understanding to problem solving.
• Exceeding business goals. Consistently delivers results which exceed targets and expectations.
• Manages all areas of the business including labour controls, cost of goods and any other costs associated with running the business.
• Continuous partner development. Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals.
• Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.

Skills

Hospitality

Management

Job description

Responsibilities

• Leads by example and holds each partner accountable for their performance, whist giving responsibility and support to deliver results.
• Motivates and inspires others. Has a great attitude to any problem and seeks advice to gain insight and understanding to problem solving.
• Exceeding business goals. Consistently delivers results which exceed targets and expectations.
• Manages all areas of the business including labour controls, cost of goods and any other costs associated with running the business.
• Continuous partner development. Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals.
• Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.

Our people

Although we are entrusted with some of the world's biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.

Job Types

Job Types: Full-time, Permanent

Qualifications

• Hospitality: 2 years (preferred)
• Management: 1 year (required)

Licence/Certification

• Driving Licence (required)

About OCO

At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business.

We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly. With 24 sites across Scotland, and employing over 500 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer and offer a range of benefits for our people.

Benefits

• Discounted or free food
• Employee discount
• Store discount
• 28 days holiday
• food & drink discounts
• world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.