Assistant Store Manager (Retail)

Boots Opticians; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading optical company in London is seeking an Assistant Manager to lead a team and enhance customer service. Responsibilities include managing clinical tasks, staff development, and store operations. The ideal candidate will have customer service experience and a desire to learn. Join a diverse workplace committed to inclusivity and opportunities for growth.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free 24/7 counselling and support

Qualifications

• Experience in a customer facing role.
• Desire to learn.
• Leadership or coaching experience.

Responsibilities

• Lead and inspire the team to deliver exemplary customer journey.
• Manage clinical activities including dispensing and accuracy checks.
• Complete management tasks like rotas and performance management.

Skills

Customer facing experience

Desire to learn

Team leadership or coaching

Job description

Job Description

About the role
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service and store operations to the clinical activities which include patient pre‑screening, dispensing, accuracy checks and more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return‑to‑work reviews and performance management. We will support you in completing our industry‑leading ‘Step into Optics’ training programme to help you develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you carve out a career at Boots Opticians.

What you’ll need to have

• Experience working in a customer facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What’s next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

Need To Know

Working in a high profile store on Oxford Street.

Business Area

Opticians

Function

Opticians

Specialism

Boots Opticians Operations

Keywords

Optometry, Optometrist, Optom, Optician, Clinical, Glasses, Healthcare, Health, clinician, Optom jobs, Optical Jobs

Hours per week

37.5 over 35 hours per week

Shift Pattern

Weekdays and Weekends

Address

361 Oxford Street, London, W1C 2JL, UK

Location

London Central / West End (361 Oxford Street, London)