Assistant Store Manager - Manchester Trafford (40 hours)

Rituals; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail company in Manchester is seeking an enthusiastic Assistant Store Manager to motivate the team and enhance customer experiences. In this leadership role, you will support the Store Manager, ensure excellent performance, and foster a culture of trust and engagement within the store team. Ideal candidates have prior retail management experience and strong people management skills.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent.
• Ability to encourage others and reach store's goals.
• Inspiring, performance-oriented personality.

Responsibilities

• Motivate your team and ensure customer satisfaction.
• Act as second-in-command and fill in for the Store Manager.
• Drive store's performance and maintain effective operations.
• Support the Store Manager to create a culture of trust.
• Recruit, hire, and retain a diverse store team.
• Coach team members and help them achieve their potential.
• Assist with day-to-day business activities.

Skills

People management skills

Communication

Motivation

Coaching

Decision making

Problem-solving

Job description

Overview

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

Responsibilities

• Motivate your team and give each customer a meaningful shopping experience.
• Act as second-in-command, ready to fill in for the Store Manager and take charge when necessary.
• Drive the store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
• Be a role model for your team and an ambassador for Rituals.
• Support the Store Manager in creating a culture of trust based on positive and constructive feedback.
• Help recruit, hire and retain a diverse and talented store team.
• Coach team members to help them feel more engaged while achieving their full potential.
• Assist the Store Manager with day-to-day business activities as their right hand.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are “one of a kind” because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.