Assistant Store Manager: Lead & Elevate Customer Experience

Oliver Bonas Limited; West of England; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous employee discount up to 60%

Flexible holiday – 30 days increasing

Annual discretionary profit related-b?

Pension scheme

Refer a Friend incentive

Mental Health First Aider support

ED&I commitments

Descripción de la vacante

Oliver Bonas Limited in Bristol is seeking an Assistant Store Manager to work alongside the Store Manager to drive sales, lead the team and deliver exceptional customer service. The role offers flexibility with a fixed hours-per-week contract and the chance to shape store performance through KPI-led insights.

You will inspire colleagues, manage shifts, support development, and ensure the store upholds OB standards while maintaining a warm, inclusive in-store atmosphere.

Formación

• Experience in team management.
• Positivity, vibrancy and readiness to take on anything.
• Kind, helpful and considerate toward customers and team members alike.
• Calm, solutions-focused with strong listening skills to find way to make things right.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Responsabilidades

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Provide a great experience to every customer delivering on our service expectations.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Conocimientos

Team management

Positivity

Kindness to customers

Calm problem-solving

Organisation skills

Commercial awareness

Ambition and learning

Descripción del empleo

Oliver Bonas Limited in Bristol is seeking an Assistant Store Manager to work alongside the Store Manager to drive sales, lead the team and deliver exceptional customer service. The role offers flexibility with a fixed hours-per-week contract and the chance to shape store performance through KPI-led insights.

You will inspire colleagues, manage shifts, support development, and ensure the store upholds OB standards while maintaining a warm, inclusive in-store atmosphere.