Assistant Store Manager — Lead Customer Experience (28h)

British Heart Foundation; Otley; On-site; GBP 100,000 - 125,000; Part time

Job summary

A well-known charity organization in Otley is seeking an Assistant Store Manager to oversee daily operations and ensure excellent customer service. Responsibilities include supervising a team, achieving sales targets, and maintaining a high standard of visual merchandising. Candidates should have customer-facing experience and a passion for delivering exceptional service. The role offers flexible working hours and generous benefits including generous leave options and discounts.

Benefits

38 days annual leave

Wagestream for early access to wages

Enhanced family policies

25% staff discount

Health cash plan

Access to 24/7 Virtual GP

Pension with employer contribution

Cycle to work scheme

Gym membership discounts

Retail discounts

Qualifications

• Experience in a customer-facing role.
• Ability to supervise and support a team.
• Passion for exceptional customer service.

Responsibilities

• Support the Store Manager in daily operations.
• Ensure high standards of customer service.
• Encourage staff and volunteers for better performance.

Skills

Customer service

Supervisory experience

Commercial awareness

Team development

Results-driven

Job description

A well-known charity organization in Otley is seeking an Assistant Store Manager to oversee daily operations and ensure excellent customer service. Responsibilities include supervising a team, achieving sales targets, and maintaining a high standard of visual merchandising. Candidates should have customer-facing experience and a passion for delivering exceptional service. The role offers flexible working hours and generous benefits including generous leave options and discounts.