Assistant Store Manager - Home & Fashion

British Heart Foundation; Hitchin; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable organization is seeking an Assistant Store Manager for their home and fashion store. This role involves supporting daily operations, leading staff, and ensuring excellent customer service. Ideal candidates will have a background in customer-facing roles and supervisory experience. The position offers generous benefits like 38 days of leave, health support, and internal progression opportunities, making it a rewarding career choice for those passionate about community impact.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

Access to a Virtual GP

Pension with employer contribution

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in a customer facing role is essential.
• Supervisory experience is a must for this position.
• Commercially driven with an inclusive approach.

Responsibilities

• Support the General Manager in day-to-day store operations.
• Lead and support staff and volunteers in delivering customer service.
• Achieve sales targets and maintain visual merchandising standards.

Skills

Customer facing experience

Supervisory experience

Commercially driven

Inclusive team development

Exceptional customer service

Results driven

Job description

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The opportunity

Are you looking for an opportunity to progress in store management? We're looking for a Assistant Store Manager to join our home & fashion store team in Preston (PR1 2UZ), so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the General Manager with the day to day running of the store, focussing on the furniture side of the store. You'll be leading and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast‑paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

What are we looking for:

• Experience in a customer facing role
• Supervisory experience

• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

What's important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

1. Click the “Apply” button below.
2. You'll be seamlessly redirected to the BHF Careers page.
3. Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.