Assistant Store Manager - Gatwick Airport (40 hours - 12 month FTC)

Rituals; Horley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company is looking for an Assistant Store Manager in Horley. Your role includes motivating the team, ensuring customer satisfaction, and supporting the Store Manager. You must have retail or hospitality experience and excellent people management and decision-making skills. This position operates on a 12-month fixed-term contract with early and late shifts required.

Qualifications

• Prior relevant experience as an Assistant Store Manager or equivalent within retail or hospitality.
• Experience in sharing knowledge to drive behavioural change.
• Clean criminal record check (CRB/DBS) required.

Responsibilities

• Motivate your team and provide excellent customer service.
• Act as second-in-command and support your Store Manager.
• Create a culture of trust and positive feedback within the team.

Skills

People management

Decision-making

Problem-solving

Motivation

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second‑in‑command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback; you’ll help to recruit, hire and retain a diverse and talented store team, coach your team members to help them feel more engaged while achieving their full potential, and finally, serve as your Store Manager’s right hand by helping them with day‑to‑day business activities!

This role is a 12‑month fixed‑term contract.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring and performance‑orientated.

On top of that, you have:

• Prior relevant experience as an Assistant Store Manager or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision‑making and problem‑solving skills.
• Essential: 5‑year checkable work history.
• Essential: Clean criminal record check (CRB/DBS).
• Essential: Must be available to work early shifts starting at 3 AM on three days per week and late shifts ending at 10 PM on two days per week.