Assistant Store Manager (Full-Time)

Pandora; Harrogate; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading jewellery brand in Harrogate seeks an Assistant Store Manager. In this role, you will support the Store Manager in driving commercial success, leading a high-performing team, and ensuring excellent customer experiences. Strong retail experience, leadership skills, and a passion for customer service are required. The position offers a competitive salary ranging from £27,000 to £31,500 per year, alongside various employee benefits including discounts and bonuses.

Benefits

Highly competitive salary

Monthly bonus scheme (10–20%)

Generous employee discount

Annual jewellery uniform allowance

Clear career progression and training opportunities

Qualifications

• Prior experience with a leading brand and/or desirable consumer product retailing.
• Proven experience driving sales and profitability in store.
• Strong communication and organisational skills with the ability to multitask and prioritise.

Responsibilities

• Drive store performance by analyzing sales, KPIs, and customer feedback.
• Support in building, leading, and nurturing a diverse team.
• Inspire team to create unique and personalized customer moments.

Skills

Commercial acumen

Leadership

Strong communication skills

Organisational skills

Customer service orientation

Job description

As an Assistant Store Manager, you'll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high‑performing team, and role‑modeling our signature selling ceremony for world‑class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.

What You'll Do

Commercial Focus

• Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
• Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
• Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact

Leadership

• Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development
• Deliver clear and consistent communication, impactful feedback, and support with regular development conversations
• Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team

Customer Experience

• Be a Pandora ambassador on the shop floor – bringing deep product knowledge, passion for storytelling, and a commitment to our brand values
• Inspire your team to create unique, personalised and meaningful moments for customers by role‑modeling our selling ceremony
• Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care

Store Operations

• Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance
• Plan staffing levels in line with commercial needs and seasonal trends
• Ensure high shop‑floor standards, smooth stock management, and overall operational excellence

You'll be a highly capable leader and a passionate team player who thrives in a fast‑paced environment. You'll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.

If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.

Qualifications

• Prior experience with a leading brand and/or desirable consumer product retailing
• Proven experience driving sales and profitability in store
• A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high‑performing team
• Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs
• A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values
• A growth mindset – someone who thrives on feedback, embraces change, and is always looking to raise the bar
• A well‑presented appearance with a taste for desirable products and a passion for retail

EEO Statement

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Salary & Benefits

You will be required to work the following days: Monday to Sunday. We are looking to cover 40 hours per week. The rate of pay will be between £27,000 per year – £31,500 per year (Full‑time equivalent).

• £18,764 per year – estimated ? (permanent, full time, new)
• Highly competitive salary
• Monthly bonus scheme (10–20%)
• Generous employee discount
• Annual jewellery uniform allowance
• ‘Wear box’ access: choose jewellery to wear each time you’re working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through 'Retail Trust' on health, wellbeing, financial advice, legal aid, and more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed