Assistant Store Manager (Full-Time)

PANDORA; Glasgow; On-site; GBP 25,000 - 41,000; Full time

Benefits offered by this job

Highly Competitive Salary

Monthly Bonus Scheme (10-20%)

Generous Employee Discount

Annual Jewellery Uniform Allowance

Other Excellent Benefits

Job summary

Pandora is seeking an Assistant Store Manager in Glasgow to support the Store Manager, lead a high-performing team, and deliver exceptional customer experiences. You’ll model our selling ceremony and drive store performance through strong commercial sense and coaching.

You’ll be responsible for daily operations, stock control, rotas, and compliance while upholding Pandora values and maintaining a first-class shopping environment.

Qualifications

• Prior experience in retail management or as an assistant manager is preferred.
• Strong leadership, communication and coaching abilities.
• Experience with a leading brand in consumer retail is desirable.

Responsibilities

• Drive store performance by analysing sales, KPIs, and customer feedback to inform commercial decisions
• Assist Store Manager in planning and executing strategies to meet sales targets
• Champion visual merchandising to reflect brand guidelines and maximise impact
• Build and lead a diverse, engaged team through coaching and development
• Deliver clear communication and provide regular feedback
• Model Pandora values and lead by example across the team
• Be a Pandora ambassador on the shop floor with strong product knowledge
• Inspire the team to create personalised customer moments through our selling ceremony
• Maintain exceptional customer service and resolve escalations professionally
• Support daily tasks: rotas, stock control, till operations, and safety/compliance
• Plan staffing levels aligned with commercial needs and seasonal trends
• Ensure high shop floor standards and smooth stock management

Job description

Highly Competitive Salary | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

You will be required to work the following days: Monday Tuesday Wednesday Thursday Friday Saturday Sunday

We are looking to cover 40 hours per week, Permanent

The rate of pay will be between £25000 - £40800 (Full-time equivalent)

The Role

As an Assistant Store Manager, you'll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling our signature selling ceremony for world-class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.

What You’ll Do

Commercial Focus

• Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
• Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
• Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact

Leadership

• Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development
• Deliver clear and consistent communication, impactful feedback, and support with regular development conversations
• Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team

Customer Experience

• Be a Pandora ambassador on the shop floor - bringing deep product knowledge, passion for storytelling, and a commitment to our brand values
• Inspire your team to create unique, personalised and meaningful moments for customers by role modelling our selling ceremony
• Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.

Store Operations

• Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance.
• Plan staffing levels in line with commercial needs and seasonal trends.
• Ensure high shop floor standards, smooth stock management, and overall operational excellence.

The Successful Candidate

You’ll be a highly capable leader and a passionate team player who thrives in a fast-paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.

• Proven experience driving sales and profitability in store
• A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high-performing team
• Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs
• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
• A growth mindset - someone who thrives on feedback, embraces change, and is always looking to raise the bar
• A well-presented appearance with a taste for desirable products and a passion for retail

Why Work With Us?

Our people are at the heart of our success. We're committed to unforgettable career progression and offer a rewards package that’s second to none:

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• Generous jewellery uniform allowance to express your style and individuality
• Employee discount to treat yourself and your loved ones
• 'Wear box' access: Select jewellery to wear each time you're working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid, and lots more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.