Assistant Store Manager - Exeter

Claires Inc.; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail company specializing in accessories is seeking a motivated store manager in Exeter to drive sales and provide exceptional customer service. The ideal candidate has retail management experience and a passion for fashion. Responsibilities include leading the team, ensuring operational excellence, and delivering a memorable shopping experience. This role offers a fun and inclusive environment and benefits including health insurance and employee discounts.

Benefits

Medical, Dental, Vision insurance

Generous employee discount

Opportunities for advancement

Fun work environment

Qualifications

• Passionate about providing exceptional service and creating memorable shopping experiences.
• Proficient in mathematics for inventory management and cash handling.
• Willingness to become a trained piercing specialist.

Responsibilities

• Deliver outstanding customer experience and upsell products.
• Engage customers with enthusiasm and product knowledge.
• Ensure smooth store operation and maintain inventory accuracy.

Skills

Sales leadership

Customer engagement

Strong communication skills

Retail management experience

Team-player attitude

Education

High school diploma or equivalent

Tools

POS systems

Job description

Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face‑to‑face interview in one of our stores. This will give you the opportunity to showcase your passion for customer service, teamwork, and self‑expression.

At Claire’s, we’re all about self‑expression, creativity, and bringing the latest trends to life for our customers.

Responsibilities

• Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You’ll be at the forefront of driving store performance.
• Customer Engagement & Experience: Use enthusiasm and product knowledge to provide personalized styling advice, recommend add‑ons, and enhance customers’ shopping journeys.
• Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.
• Operational Excellence: Ensure the store runs smoothly by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well‑merchandised and visually appealing to drive foot traffic.
• Team Support & Sales Coaching: Work with the Store Manager to train and motivate team members in achieving sales goals and delivering top‑notch customer service.
• Trend‑Driven Brand Representation: Showcase Claire’s products and services with enthusiasm, staying up to date with the latest fashion trends and translating that knowledge into compelling product recommendations and styling tips.

Qualifications

• Sales‑Driven Mindset: Thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities.
• Customer‑Centric Approach: Passionate about providing exceptional service and creating memorable shopping experiences.
• Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
• Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
• Strong Communication & Selling Skills: Engages customers, builds relationships, and closes the sale.
• Ability to Work Independently: Self‑motivated, organized, and can take charge when needed.
• POS Proficiency: Operate a POS system to facilitate transactions and manage sales efficiently.
• Education & Experience: High school diploma or equivalent, at least one year of overall retail experience.
• Physical Requirements: Stand during scheduled shifts and maneuver 11‑35 kg (25‑75 lbs); bend, stoop, reach, and climb ladders or step stools to place merchandise and assist customers.
• Strong Math and Communication Skills: Proficient in mathematics for inventory management, sales analysis, and cash handling; effective verbal and written communication with customers, employees and management.
• Passion for Fashion & Self‑Expression: Stay up to date with the latest trends, create curated fashion looks, and inspire customer self‑expression.
• Team‑Player Attitude: Energized by interacting with customers, driven by positive attitude, and willing to learn.
• Alignment with Company Values: Demonstrates teamwork, compassion, integrity, customer delight, diversity and self‑expression.

Benefits

• Full‑time employee benefits: Medical, Dental, Vision, Employee Assistance Program, Life Insurance.
• Generous employee discount on Claire’s products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.