Assistant Store Manager - Croydon / Crawley - 38 Hours

Jobswipe Premium; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fishing tackle retailer is looking for an Assistant Store Manager for their Crawley store. The role involves supporting the Store Manager, driving sales through exceptional customer service, and managing store operations. Ideal candidates will have retail experience, a passion for fishing, and strong communication skills. Enjoy 40% staff discount on Advanta products and a collaborative workplace.

Benefits

40% staff discount on Advanta products

25% staff discount on other branded products

Qualifications

• Experience in a retail environment with some leadership responsibility.
• Solid fishing product knowledge and passion for fishing.
• Good understanding of health and safety requirements.

Responsibilities

• Assist the Store Manager in day-to-day operations, managing in their absence.
• Drive sales by delivering outstanding customer service.
• Handle customer and staff issues, including complaints.

Skills

Strong communication skills

Customer service focus

Conflict-management capabilities

Retail process understanding

Job description

We are seeking motivated individuals to join our growing team as an Assistant Store Manager in our new Croydon store to help us lead our team to success and continue delivering exceptional service and expert advice to our customers. If you are ready to cast your line into a new opportunity, Angling Direct is the place for you! Customers are at the heart of everything we do. We are committed to providing our customers with the encouragement, advice and support so they have everything they need to get the most out of their fishing. To achieve our purpose of inspiring everyone to get out and enjoy an exceptional fishing experience, we are committing to be Europe's leading omni-channel fishing tackle destination, for all anglers regardless of experience or ability. If you are passionate about fishing and eager to share your expertise in a customer-focused environment, this could be the perfect opportunity for you!

• Work closely with the Store Manager to ensure the smooth day-to-day operations of the store. Step in to manage the store in the Store Manager's absence, taking on full managerial responsibilities
• Collaborate with all staff to meet and exceed store targets, ensuring high performance and customer satisfaction. Assist in the recruitment and onboarding of new staff members
• Drive sales by delivering outstanding customer service. Maintain excellent store and visual merchandising standards to enhance the customer experience
• Assist with store administration, including compliance with policies, procedures and banking. Handle customer and staff issues, including complaints and grievances
• Report on buying trends and customer needs, contributing to the store's strategic planning and improvement
• Passionate anglers with solid fishing product knowledge
• Experience of working in a retail environment, ideally with some leadership responsibility
• Good understanding of retail processes and health and safety requirements
• A driven, results-orientated individual with a strong focus on customer service
• Conflict-management capabilities and the ability to motivate and maintain effective teams
• Strong communication and organisational skills with the ability to manage and measure work effectively
• Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you to be part of the journey!
• Join a team that loves angling and supports fellow anglers
• Be valued in a collaborative and supportive workplace
• Deliver top-tier advice and an outstanding shopping experience to fishing enthusiasts
• Grow, collaborate, and share your fishing passion in a thriving business
• Enjoy 40% staff discount on Advanta, and 25% staff discount on other branded products after probation