Assistant Store Manager (Clincl)

Boots Opticians; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent optician company in the UK is seeking an Assistant Manager to lead and inspire the store team, overseeing operations and ensuring exceptional customer service. The ideal candidate should be GOC registered and have experience in customer-facing roles, with a passion for coaching and developing a team. This role offers various professional development opportunities and a comprehensive benefits package.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme including gym membership

Access to free counseling and support

Qualifications

• GOC Registered.
• Experience in a customer-facing role.
• Desire to learn and grow.
• Experience leading or coaching a team.

Responsibilities

• Lead a team with clinical knowledge and coach them.
• Oversee all aspects of store operations.
• Complete management tasks like creating rotas.
• Participate in leadership training programs.

Skills

Customer service experience

Leadership skills

Coaching ability

Desire to learn

Education

GOC Registered

Job description

Job Description

A key role as Assistant Manager at Boots Opticians involves leading and inspiring the store team to deliver an exemplary customer journey. Working closely with the Store Manager, you’ll create and implement the commercial plan to grow the business and support continuous improvement.

About the role

As Assistant Manager you will:

• Lead a team with varied experience and clinical knowledge, coaching them to develop skills and shape their careers.
• Oversee all aspects of store operations, including customer service, store management and clinical activities such as patient pre‑screening, dispensing and accuracy checks.
• Complete management tasks such as creating and maintaining rotas, conducting return‑to‑work reviews and managing performance.
• Participate in Boots’ industry leading ‘Step into Optics’ training programme to develop clinical expertise, and leadership training to build a long‑term career path.

What you’ll need to have

• GOC Registered
• Experience in a customer‑facing role
• Desire to learn and grow
• Experience leading or coaching a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note any salary estimates on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians?

At Boots Opticians we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are an equal‑opportunity employer committed to embracing the diversity of our colleagues and providing a positive and inclusive workplace for all.

What's next?

Thank you for exploring this opportunity. If you apply, your application will be reviewed by our team, and we will contact you to arrange an interview with the hiring manager. Where the role is advertised as full‑time, we are open to discussing part‑time and job‑share options. We also provide reasonable adjustments to support you through the process.

The successful candidate will complete a pre‑employment check after receiving an offer, which may include a DBS, PVG or an Access NI Check depending on location. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.