Assistant Store Manager Bicester

Dolce & Gabbana; Bicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion brand in Bicester is seeking an Assistant Store Manager. The successful candidate will partner with the Store Manager to achieve sales targets and lead operational activities. Responsibilities include ensuring client satisfaction, managing store performance, coaching staff, and driving sales through effective strategies. Relevant management experience in luxury retail is required. Fluency in English is essential, and other languages are a plus.

Qualifications

• Fluency in English required; other languages are advantageous.
• Experience as a manager in Luxury/Outlet retail is essential.

Responsibilities

• Ensure client satisfaction and support sales staff to drive sales.
• Represent the brand with high-level client service.
• Drive and maximize sales performance through strategies.
• Analyze store KPIs and implement business action plans.
• Motivate staff to deliver exemplary client service.

Skills

Fluency in English

Experience in Luxury/Outlet retail

Leading and Developing others

Communicating with impact

Building networks

Supporting teamwork

Meeting client needs

Strategic orientation

Applying numbers and statistics

Problem solving

Commercial focus

Achieving goals

Job description

Overview

We are currently looking for an Assistant Store Manager for our Outlet in Bicester.

As an Assistant Store Manager, you will be the Store Manager's partner to achieve store sales budget, lead and support all activities to achieve the business objectives.

Responsibilities

• Ensure client satisfaction, support Sales Staff to drive sales, maximize productivity and profitability in compliance with company’s procedures
• Be a role model ensuring the highest level of client service
• Represent the brand as an ambassador by promoting its values and ambitions within the market place
• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Prepare and analyze monthly Boutique performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure a business increase
• Analyze Store KPIs and identify strategies to ensure performance standards are met
• Develop and implement business action plans in order to enhance sales for each product category and client tier segment
• Achieve the monthly target by utilizing a top client strategy to retain and develop high potential clients
• Arrange and conduct monthly coaching sessions with the Sales Staff to review performance and provide constructive, timely feedback
• Grow the managerial competencies of Sales Manager role providing monthly coaching sessions to review performance and provide constructive, timely feedback
• Identify and create action plans, build development plans for all employees
• Facilitate the collaboration between the store and the Corporate departments in order to meet all DG policies and procedures
• Motivate and challenge the Staff of Front of House and Back of House to provide the highest level of client service
• Strategically apply CRM methods and procedures in order to assist in the execution of company CRM initiatives and build actions for developing opportunities with loyal and potential clients
• Participate in attracting, recruiting, and retaining a high performing team

Requirements

• Fluency in English. Other languages are considered a plus.
• Relevant experience as a manager in Luxury/Outlet retail

Soft skills

• Leading and Developing others
• Communicating with impact
• Building networks
• Supporting teamwork
• Meeting client needs
• Strategic orientation
• Apply number and statistics
• Problem solving
• Commercial focus
• Achieving goal

Location

Location: GB - Bicester