Assistant Store Manager - Bath (40 hours)

Rituals; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager in Bath. This role involves motivating the team, enhancing customer experiences, and assisting the Store Manager with daily operations. Ideal candidates will have prior retail experience, strong people management skills, and the ability to foster a positive store culture. This position is essential for delivering exceptional customer service and operational excellence in a busy outlet environment.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent.
• High energy, low ego,with a sense of humour.
• Ability to encourage others to achieve store goals.

Responsibilities

• Motivate team and enhance customer shopping experience.
• Support Store Manager in daily business activities.
• Deliver operational excellence in stock management.

Skills

People management skills

Communication

Motivation

Coaching

Decision making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast‑paced, high‑footfall setting. A strong focus on delivering exceptional customer service is essential.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem‑solving skills.