Assistant Store Manager

Oliver Bonas; Watford; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A retail company is seeking an experienced Assistant Store Manager for their Watford store. You will enhance sales, motivate your team, and ensure exceptional customer service. The role offers flexible hours with responsibilities including performance evaluation and team guidance, ideal for a positive and resourceful individual.

Benefits

Generous employee discount up to 60% off all products

Free access to employee assistance programme

Flexible holiday – 30 days, increasing with service

Annual discretionary profit related bonus

Free membership for Health Cash Plan or Private Medical

Auto-enrolment into pension plan

Refer a Friend incentive

Enhanced maternity and paternity leave

Mental Health First Aider support

Free refreshments in store

Qualifications

• Experience in team management.
• Exceptional organisation skills and multi-tasking ability.
• Kind and considerate towards customers and team members.

Responsibilities

• Analyse reports to measure store success.
• Work with KPIs to evaluate performance.
• Lead by example to ensure exceptional customer experiences.

Skills

Team management

Positivity and vibrancy

Customer service

Organisational skills

Commercial awareness

Job description

Overview

We are looking for a Assistant Store Manager to join Team OB in our Watford store.

As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

More about the role …

OB Assistant Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Bonas Benefits

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.