Assistant Store Manager

The Big Yellow Self Storage Company; United Kingdom; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading self-storage provider in Twickenham is looking for an Assistant Store Manager to enhance team performance and customer service. You will work closely with the Store Manager to ensure operational excellence while leading your team with passion and integrity. This role offers competitive salary and benefits, including quarterly bonuses and generous holiday entitlement. Join a supportive workplace focused on personal development and employee wellbeing.

Benefits

Competitive rates of pay

Quarterly team bonuses

Additional birthday day off

28 days holiday entitlement

Training and support

Great pension schemes

Social events

Family friendly policies

Free on-site parking

Cycle to work scheme

Wellbeing support

Qualifications

• Strong leadership skills to guide and motivate the team.
• Ability to provide exceptional customer service.
• Experience in managing team performance and recognition.

Responsibilities

• Lead the store team and drive performance.
• Manage team dynamics and enhance customer service.
• Maintain operational standards in the absence of the Store Manager.

Skills

Leadership

Customer service

Team management

Commercial awareness

Flexibility

Job description

About The Role

Role : Assistant Store Manager / Location : Twickenham / Salary : £30,418 per annum (OTE £33,459) plus benefits / Hours of work : 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the store opening and closing times.

What we give back to you

We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

What you’ll be doing

As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:

• Leading from the front and work shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure there is a strong pipeline of talent
• Support in creating a working environment where people are happy to come into work
• Ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service
• Maintain commercial awareness of competitors to improve team and store performance
• Ensure you take responsibility for all aspects of store operations in the Store Manager’s absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
• Encourage a positive and flexible approach to daily management of the store / team

Find out more about a Store Role

About The Organisation

Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can‑do attitude, combined with always doing the right thing – whatever the challenge.

We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.

So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.

We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.

Find out more about life at Big Yellow