Assistant Store Manager

Poundland; Tewkesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading discount retailer in the UK seeks a Retail Management professional to ensure customer satisfaction and team development. Responsibilities include delivering exceptional service, training new staff, and managing store operations. The role offers professional development opportunities and generous benefits, including holiday allowances and employee discounts.

Benefits

Annual Retail Management Bonus Scheme

Professional development through apprenticeship

Enhanced holiday allowances

In‑store discount of 10%

Access to Employee Assistance

Responsibilities

• Deliver excellent customer service consistently to the highest standards.
• Support and care for colleagues, creating a safe environment.
• Manage new colleagues' inductions and ongoing training.
• Lead daily huddles to achieve commercial objectives.
• Ensure products are priced, merchandised, and maintained.

Job description

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.

Responsibilities

• Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
• Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – keeping our "two is a queue" initiative in mind.
• Care for our colleagues: create a safe environment for your team and ensure all policies and procedures are followed.
• Work alongside the Store Manager to help support the team around you.
• Managing new colleagues" inductions and collaborating with supervisors to drive ongoing training and development through on‑the‑job coaching.
• Protect the pounds (and euros). Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated and achieved.
• Ensure all our products are priced, merchandised, and maintained so that the store runs smoothly.

Benefits

• A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
• Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship.
• Comprehensive induction plan and the opportunity to complete in‑house development programmes, setting you up for success.
• Rotas are scheduled four‑weeks in advance, creating a culture that cares for your life outside of work.
• Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your birthday.
• Enhanced family‑friendly benefits and life assurance.
• In‑store discount of 10% along with exclusive discounts through our colleague online benefits portal.
• All year‑round initiatives to recognise and reward our colleagues.
• Access to Employee Assistance to support your well‑being.