Assistant Store Manager

British Heart Foundation; Tendring; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity organization is seeking an Assistant Store Manager in Tendring to oversee store operations and ensure high-quality customer service. The role involves leading and inspiring staff and volunteers, achieving sales targets, and maintaining visual merchandising standards. Ideal candidates will have experience in customer-facing roles and possess strong leadership skills. This position offers 38 days of annual leave, employee discounts, and various health benefits.

Benefits

38 days annual leave

Wagestream – claim early access to wages

Holistic support: leave of up to 10 additional days

Enhanced family policies

25% staff discount

Health cash plan

Access to a 24/7 Virtual GP

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven but with a recognition of right result, right way.

Responsibilities

• Support the Store Manager with day‑to‑day running of the store.
• Take full responsibility in the absence of Store Manager.
• Inspire and support staff and volunteers delivery.
• Ensure highest standard of customer service.
• Achieve targets and maintain visual merchandising.
• Maximise sales through physical and digital channels.

Skills

Experience in a customer facing role

Supervisory experience

Commercially driven

Inclusive approach to developing teams

Passion for delivering exceptional customer service

Results driven

Job description

Overview

Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Watford so we could be the perfect match! This is a full‑time 35 hours per week on a permanent contract.

Responsibilities

As an Assistant Store Manager, you support the Store Manager with the day‑to‑day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managerscontribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast‑paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

Qualifications

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

Why join the BHF?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner! Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream – claim early access to your wages as you earn them
• Holistic support: leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

How to Apply

Ready to apply? Click the “Apply” button below. You’ll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history.

Important Information

• DBS Check: Any offer of employment is subject to a satisfactory DBS check.
• Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
• Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
• Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
• Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.