Assistant Store Manager

Machine Mart; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Swindon is seeking a Store Manager to co-manage a small team and ensure excellent customer service. The role involves motivating staff, achieving sales targets, and actively engaging with customers. Ideal candidates will have retail management experience and a passion for the retail sector. Competitive benefits including staff discounts and health care cash plans are offered.

Benefits

Staff discounts

Health care cash plans

Company pension scheme

Life cover

Access to the Retail Trust

Role-specific training and development

Paid breaks

Free tea & coffee

Responsibilities

• Share responsibility for the day to day running of the store.
• Lead a small team of between 4 - 6 members of staff.
• Motivate the team to deliver great customer experience and achieve sales targets.
• Build rapport with customers and provide honest advice.

Skills

Proven experience in a retail customer service environment

Supervisory or junior management experience

Practical knowledge of product range

Proven sales ability

Excellent customer service skills

Experience in achieving sales targets

Confident team player

Basic computer literacy

Self-motivation and can-do attitude

Desire to succeed

Job description

About The Role

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be leading by example, co‑managing a small team of between 4 - 6 members of staff
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need – skills and experience

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• Practical experience/knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• A confident, enthusiastic team player
• Personal skills should include accuracy and numeracy as well as basic computer literacy
• High degree of self‑motivation and a can‑do attitude
• A desire to succeed both individually and as co‑leader of the team

Benefits

What you’ll get in return for your commitment:

• Staff discounts
• Health care cash plans
• A company pension scheme
• Life cover
• Access to the Retail Trust, our well‑being platform – offering a 24‑hour helpline for a variety of support services
• Discounts on 100’s of high street & online brands including restaurants, holidays, and shopping
• Role‑specific training and development
• Proactive promotion of internal candidates
• Paid breaks
• Free tea & coffee

About The Company

Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: www.machinemart.co.uk