Assistant Store Manager

Coffee#1 Ltd; Sutton Coldfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular UK coffee chain is seeking an enthusiastic Assistant Store Manager in Sutton Coldfield. This role involves leading a team to deliver exceptional customer service and ensuring smooth daily operations. While no prior coffee experience is needed, full training will be provided. The ideal candidate will have a passion for customer service and team development. Enjoy perks such as discounts, a supportive work environment, and opportunities for career growth.

Benefits

Staff discount up to 70% on selected food and drink

Free drinks on shift

Bespoke Benefits Dashboard

Life Assurance

Medicash for optical and dental care

Flexible working hours

Access to discounts and freebies

Career Pathway Programme

Fun competitions and incentives

Apprenticeship opportunities

Length of service recognition

Qualifications

• No prior coffee experience required; training provided.
• Enthusiastic leaders suitable for team development roles.

Responsibilities

• Lead and supervise store team for excellent service.
• Maintain high standards of service and product quality.
• Foster team development and support colleagues.

Skills

Passion for customer service

Leadership

Team development

Job description

Overview

Assistant Store Manager – We’re looking for an enthusiastic experienced leader / supervisor, who is passionate about coffee & cake while delivering great customer service whist developing and supporting their team. No experience in Coffee is needed as full training with be provided in store and at one of our Coffee Academies!

Responsibilities

Lead and supervise the store team to deliver excellent customer service and ensure smooth daily operations. Foster team development, coach performance, and support colleagues to achieve store goals. Maintain high standards of service, product quality, and store presentation. Contribute to a positive, welcoming store environment for customers and their dogs (where applicable).

Requirements

No prior coffee experience is required; in-store and in-house Coffee Academy training will be provided. The role suits enthusiastic leaders with a passion for customer service and team development.

Perks & Benefits

• Staff discount up to 70% on selected food and drink
• Free drinks on shift
• Bespoke C#1 Benefits Dashboard personalised to you
• Life Assurance
• Medicash – provides free optical (glasses and contact lenses), dental, physio plus lots more
• Flexible working (No late nights!)
• Access to Beanbox - hundreds of discounts and freebies
• Barista to Boardroom Programme – the C#1 Career Pathway
• Lots of fun Competitions and Incentives
• Apprenticeship Opportunities
• Excellent Length of Service Recognition

Why join our team

When you join us, you’re joining our C#1 team – whether this is the regular customers of your Store, or your local community. We are passionate about those that wish to build a career; we love being part of the Caffe Nero Group which opens up even more opportunities. There really is something for everyone.

Application

If you love interacting with people (and dogs) and giving great service then please apply!